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Windows 7: Black screen on startup after pceu virus fix

11 Jan 2013   #11
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Did you customize a lot to that faulty account? I mean WORD/EXCEL/Internet explorer settings, background, that kind of things? Is it problem that acoount is deleted? (don't delete it yet!)


My System SpecsSystem Spec
.
11 Jan 2013   #12
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by f1rz3n View Post
I do have a cursor yes.

btw, the values in Winlogon in regedit are a bit different from yours:

[HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
"ExcludeProfileDirs"="AppData\\Local;AppData\\LocalLow;$Recycle.Bin"
"BuildNumber"=dword:00001db0 (7600)
"FirstLogon"=dword:00000000 (0)
"ParseAutoexec"="1"

does this help at all?
That part of registry is fine. Normally cancelling the explorer process removes the system tray and all desktop icons as well. Rerunning explorer displays them again. Of course this is read somewhere from registry...don't know where.

Is that cursor really a text cursor? So not a mouse pointer?
My System SpecsSystem Spec
11 Jan 2013   #13
f1rz3n

Windows 7 Home Premium x64
 
 

not the word/excel/ie
I have custom themes but shouldn't be a huge problem if I deleted the account, but does that delete anything in the documents and settings?
I also customized the explorer.exe before but that shouldn't be the problem because it used to work fine.

this only happened after I deleted the pceu virus off my laptop.
My System SpecsSystem Spec
.

11 Jan 2013   #14
f1rz3n

Windows 7 Home Premium x64
 
 

my appologies, I just made a new admin account and it seems to be having the same problem, blank blue screen with cursor
My System SpecsSystem Spec
11 Jan 2013   #15
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by f1rz3n View Post
my appologies, I just made a new admin account and it seems to be having the same problem, blank blue screen with cursor
Be more accurate please, I try to help. So it is not a user problem. All accounts have same problem?

Is it a mouse cursor or text cursor? And can you type text there?
My System SpecsSystem Spec
11 Jan 2013   #16
f1rz3n

Windows 7 Home Premium x64
 
 

Yes all accounts have the same problem and it is a mouse cursor, I can't type there
My System SpecsSystem Spec
11 Jan 2013   #17
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by f1rz3n View Post
Yes all accounts have the same problem and it is a mouse cursor, I can't type there
So a mouse pointer.... no idea why many call it a cursor. pffff

Try a "startup repair" and do "chkdsk/f c:" for elevated command prompt
My System SpecsSystem Spec
11 Jan 2013   #18
f1rz3n

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
Quote   Quote: Originally Posted by f1rz3n View Post
Yes all accounts have the same problem and it is a mouse cursor, I can't type there
So a mouse pointer.... no idea why many call it a cursor. pffff

Try a "startup repair" and do "chkdsk/f c:" for elevated command prompt
I have done a check disk before and found no problems, but I shall do a startup repair and then check disk after the current virus scan has finished.
My System SpecsSystem Spec
11 Jan 2013   #19
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

If disk is fine and will find nothing. Even startup repair will most likely find anything. Though give it a try.
Most websites say it's caused by the "shell" key in registry I told you before. But it isn't in your case. All users have the problem so isn't cause by a user registry setting, but a system setting.


Are you sure it started with this problem just after virus removal?
My System SpecsSystem Spec
11 Jan 2013   #20
f1rz3n

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
If disk is fine and will find nothing. Even startup repair will most likely find anything. Though give it a try.
Most websites say it's caused by the "shell" key in registry I told you before. But it isn't in your case. All users have the problem so isn't cause by a user registry setting, but a system setting.


Are you sure it started with this problem just after virus removal?
Yes, I was using the laptop fine before I got the virus.
My System SpecsSystem Spec
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 Black screen on startup after pceu virus fix




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