Quote: Originally Posted by jweitzel
I've ran specific driver updates on various laptops. I ran to dell.com and looked under my laptops and chose the NIC drivers and a serial ata driver that was deemed "Urgent" and I still am having the issue. I've tried both the LAN and wireless drivers. I've also checked to verify that the Dell, DW LAN service is not running ( conflicts with Windows ) and I am no further ahead than I was last week.
My tech support from Dell wants me to wipe the system, which really isn't an option, considering the number of laptops I would have to reconfigure. I'm attaching a screenshot of my "Dell" driver options, or I'm hoping it attached. Backup, Dell Data are not options I would run. Bios has already been updated too.
Well if they run fine in safe-mode then its unlikely its hardware, so that good-ish news.
If they are all the same make and model laptop, then it is likely that there is a common denominator and all the faults are same or similar faults, i.e. - like the same installed program etc. (I know this isnt helping much...but we have very little to go on at this point without further info).
Please upload your msinfo32.nfo file. To get this:
Start Menu -> Type msinfo32 into the Search programs and files box
-> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember
-> Let it finish the process of gathering and saving the system info
-> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.
There maybe something in there that might point to the problem. Obviously just do it for say 2 laptops that you know are having the issues with and we can compare.
Consider using a different Anti-virus than Kaspersky, try Microsoft essentials which is free and has a smaller footprint.
Have you considered a repair install? All your data, drivers etc will be untouched. Please read this guide: Repair Install
Sorry I can offer a precise solution, but were talking multiple laptops!!
Hope this helps somewhat.