Windows 7 Locking up, winsock reset is only fix

jweitzel said:

I've ran specific driver updates on various laptops. I ran to dell.com and looked under my laptops and chose the NIC drivers and a serial ata driver that was deemed "Urgent" and I still am having the issue. I've tried both the LAN and wireless drivers. I've also checked to verify that the Dell, DW LAN service is not running ( conflicts with Windows ) and I am no further ahead than I was last week.

My tech support from Dell wants me to wipe the system, which really isn't an option, considering the number of laptops I would have to reconfigure. I'm attaching a screenshot of my "Dell" driver options, or I'm hoping it attached. Backup, Dell Data are not options I would run. Bios has already been updated too.

Hi,

Well if they run fine in safe-mode then its unlikely its hardware, so that good-ish news.
If they are all the same make and model laptop, then it is likely that there is a common denominator and all the faults are same or similar faults, i.e. - like the same installed program etc. (I know this isnt helping much...but we have very little to go on at this point without further info).

Please upload your msinfo32.nfo file. To get this:
Start Menu -> Type msinfo32 into the Search programs and files box
-> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember
-> Let it finish the process of gathering and saving the system info
-> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

There maybe something in there that might point to the problem. Obviously just do it for say 2 laptops that you know are having the issues with and we can compare.

Consider using a different Anti-virus than Kaspersky, try Microsoft essentials which is free and has a smaller footprint.

Have you considered a repair install? All your data, drivers etc will be untouched. Please read this guide:

Repair Install

Sorry I can offer a precise solution, but were talking multiple laptops!!

Hope this helps somewhat.

Cheers

Dave

Kaspersky's firewall may be the problem.

Have you also flushed the DNS cache and restored Microsoft's Host file, on these computers?

jweitzel said:

I will take a peek at one of the laptops ms32 file and see what we can find. Kaspersky is our corporate AV, so replacing it in the field probably isn't an option and I don't want anyone running "naked" without it. We're actually running identical laptops across the board, some have a tweaked image from Dell, the others default. Goofy thing is, is that it's sporadic. Some no issues at all, others, repeated issues. We are setting our own host files as a secondary way to deny users viewing unwelcomed sites if they do not vpn in.

I have not flushed the dns cache, but that is an idea I will put on my attempt list. I have not tried a repair yet, problem is, that my users are almost all remote, but if I can get my hands on one, I'll try it.

Hi jweitzel,

Im really at a loss what your next course of action could be, as Jacee and I suggested (Either Firewall or uninstall) it could be a Kaspersky problem, can you not try it on one laptop perhaps...just to eliminate that as a cause? And if this is found to be the case then at least you can advise your company of the problem and let them decide what to do?
And if its sporadic then I would approach the problem one laptop at a time.

Let us know any further developments and hopefully we might be able to shed a bit of light on the situation.

Cheers

Dave