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Windows 7: acer laptop sudddenly shut down

13 Jan 2013   #1
aqualady05

windows 7 Home Premium 64-bit
 
 
acer laptop sudddenly shut down

Hi to everyone. Please i am soliciting an opinion for our acer laptop.we bought it Oct.2009 it is windows 7. Since last month when we are using it,suddenly it will shut down.What do you think is the problem of our laptop? thanking you in advance


My System SpecsSystem Spec
13 Jan 2013   #2
Bongo

Microsoft Community Contributor Award Recipient

Win 7 Pro x64 / Win 8.1 Pro
 
 

Welcome to the Seven Forums

Could be heat, have you ever removed the bottom cover and cleaned it with canned air.

Jerry
My System SpecsSystem Spec
13 Jan 2013   #3
Neutron16

Windows 8.1 ; Windows 7 x86 (Dec2008-Jan2013)
 
 

You can try to spot errors with Event Viewer.

Open the Start Menu, and copy eventvwr.msc in the search box and press enter.
If prompted by UAC, then click on Yes.
In the left pane of Event Viewer, double click on Windows Logs to expand it, then right click on System and check for errors (see screenshot). If no related errors will be in System, please check Application section.

Please post description of errors occurred within the described time of sudden shutdown.

Name:  177316d1317333340t-explorer-exe-issues-153966d1305130158-any-particular-idea-why-ie9-freezes-whe.png
Views: 51
Size:  36.9 KB


My System SpecsSystem Spec
13 Jan 2013   #4
gregrocker
Microsoft MVP

 

Other Troubleshooting Steps for Windows 7

If it stops booting then use these steps for Troubleshooting Windows 7 Failure to Start
My System SpecsSystem Spec
14 Jan 2013   #5
aqualady05

windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by Bongo View Post
Welcome to the Seven Forums

Could be heat, have you ever removed the bottom cover and cleaned it with canned air.

Jerry

hi, thanks for ur reply. just wanna know which bottom cover are you telling?in te keyboard or at the back of the laptop?

once again thank you.
My System SpecsSystem Spec
14 Jan 2013   #6
gregrocker
Microsoft MVP

 

If you google your model to clean up dust, etc. you may find a video for it or a similar version, similar to this:





It may onlly be necessary to open some of the doors on back to blow dust out of the vents.

Cleaning Your Laptop Cooling System
How To Dismantle, Clean and Repair an HP Laptop - Tim Trott

Be sure to take all precautions to not touch any electronics or mobo without grounding yourself first by touching or holding metal parts on the case frame. Don't work on carpet. Don't drop screws and keep them organized. You want to blow dust OUT and not into the case.

You can check your temps using Speedfan.
My System SpecsSystem Spec
14 Jan 2013   #7
Bongo

Microsoft Community Contributor Award Recipient

Win 7 Pro x64 / Win 8.1 Pro
 
 

Quote   Quote: Originally Posted by aqualady05 View Post
Quote   Quote: Originally Posted by Bongo View Post
Welcome to the Seven Forums

Could be heat, have you ever removed the bottom cover and cleaned it with canned air.

Jerry

hi, thanks for ur reply. just wanna know which bottom cover are you telling?in te keyboard or at the back of the laptop?

once again thank you.
Look at what Greg's posted.

Jerry
My System SpecsSystem Spec
Reply

 acer laptop sudddenly shut down




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