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Windows 7: laptop hangs intermittently when I close the lid


18 Jan 2013   #11
Microsoft MVP

 

Yes, turn on Automatic Updates, enable Automatically deliver drivers via Windows Update (Step 3)
then run all Important and Optional Updates with reboots to completion.

If your install is not close to these steps for getting a perfect Clean Reinstall - Factory OEM Windows 7 then I would do it over. If you're still running the bloated factory preinstall then you're overdue.

At the minimum I'd Clean Up Factory Bloatware


My System SpecsSystem Spec
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18 Jan 2013   #12

Windows 7 Professional x64 Linux Mint 16
 
 

You can go into device manager and check for new driver updates on just about everything. But I always get video updates directly from the vendors website.
My System SpecsSystem Spec
18 Jan 2013   #13

win 7 home premium 64 bit
 
 

All right, after a half a dozen suspends by closing lid, pushing the power button and sleep from the start menu, it successfully sleeps and reawakens! I'm very happy!

Val
My System SpecsSystem Spec
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28 Feb 2013   #14

win 7 home premium 64 bit
 
 

Hi again,

The problem has re-manifested itself. To recap: my laptop (gateway id49C) occasionally freezes with the monitor off (both external, and laptop screen) but the wifi and power lights on. No activity from HDD light. Last time, I did a few things at once (updated external LCD driver, went back one system restore point, sfc /scannow 'd, etc). Not very scientific, I know, but it worked. But now the problem has come back. This week, maybe 10% of the time I close the lid or press the power button to put it to sleep, it will lockup into this annoying state, and I have to hold power for 5 seconds to force it to turn off.

I think what fixed it last time is that I undid an update that had been causing the problems during the system restore. I think it might be an adobe flash or acrobat update... I'm reading through the system trace and sleep mode problems threads, but I already did most of those things last time. What do I need to do periodically to prevent this from happening?

Thanks for all your help so far!

Val
My System SpecsSystem Spec
28 Feb 2013   #15
Microsoft MVP

 

I'm sorry if I missed it but is this the corrupt Factory Preinstall, or have you already gotten the superior Clean Reinstall - Factory OEM Windows 7.

And if so, how close did you come to getting a perfect install as detailed in the steps.
My System SpecsSystem Spec
28 Feb 2013   #16

win 7 home premium 64 bit
 
 

I have not done a clean reinstall, still working with the included crapware, though I've always disabled as much as possible in msconfig startup... I guess I'm going to uninstall flash and see if it that solves the problem.
My System SpecsSystem Spec
01 Mar 2013   #17

win 7 home premium 64 bit
 
 

Okay, uninstalling adobe seems to have done it, though I'm not sure why. I'm kind of skeptical that was it, but we'll see. Display drivers seem the most likely since it usually hangs when an external monitor (viewsonic or dell) is hooked up and I try to put it to sleep.

I ran the intel driver update utility and got this for the display adapter:
Product Detected

Intel® HD Graphics



Current Driver Installed

8.15.10.2119



A customized computer manufacturer driver is installed on your computer. The Intel Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer

My CPU is a pentium P6100, which has HD graphics, but not HD2000 or 3000, I think

I'll try the drivers linked here to see if they work:
Where is the Intel Pentium with HD Graphics generic drivers




I also ran driver detective. It says I have 14 drivers out of date. But running driver update through device manager doesn't find anything (I think mouse and keyboard HID devices are most of the 14)

Is there a sticky post about updating drivers that I haven't found? Is there a quick way to do this other than device manager and right clicking on each of the 200 things in each of the sub menus?

Thanks for the help,

Val
My System SpecsSystem Spec
07 Mar 2013   #18

win 7 home premium 64 bit
 
 

It is still doing the lockup on suspend (Sleep) every once in a while. I'm also got a lock up just now. It happend when I was returning from sleep. The laptop repowered, and displayed the current time, but then froze and nothing responded (mouse, keyboard, etc). Is there a way to look up what caused that?

Val
My System SpecsSystem Spec
07 Mar 2013   #19

Windows 7 Home Premium 32bit
 
 

During wakeup something is failing the power state here. Some program associated at startup or some third party service or some USB\PCI\PCIe device.
Remove items from startup. Remove all non-microsoft services. Update the device drivers for all USB\PCI\PCIe devices. Additionally dont allow sleep to use USB selective suspend (it will consume some extra power though)
My System SpecsSystem Spec
07 Mar 2013   #20
Microsoft MVP

 

Did you even bother to read Clean Reinstall - Factory OEM Windows 7 which explains how drivers are handled in Windows 7? If so then why would you use an XPired-era driver program? This is asking for trouble.

Check for a BIOS update on the PC or Mobo Support Download webpage.

Then follow the steps to get a perfect reinstall. The one you have now is the worst possible install from factory, and corrupt.
My System SpecsSystem Spec
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 laptop hangs intermittently when I close the lid




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