New
#1
Mystery Drive Q: shows in Explorer; can't access or delete
My daughter has a VAIO computer given to her used. It's running Windows 7 Home Premium 64 bit.
Windows Explorer shows a drive Q: which I cannot access. That is, clicking on it brings up a dialog box saying "Q:/ is not accessible. Access is denied". This box comes up even if I open Explorer as an Administrator.
Right-clicking on it and selecting "Properties" brings up the usual window, but shows a blank name, indicates it is a "local disk", and has 0 bytes used space and 0 bytes free space. Selecting the Security Tab shows that the system is "unable to display current owner". Any attempt to change the current owner results in a box indicating that the system is "Unable to set new owner on System Disk (Q:\). Access is denied". This even though I opened Explorer as an Administrator.
Disk Management under Computer Management in Administrative Tools shows only a single hard drive (C:\ - the boot drive) and the CD-ROM drive. So the system does not associate Q:\ with any hard drive. In any case there is only a single hard drive in the laptop.
How can I eliminate this spurious Q:\ drive from showing up in Explorer? My daughter uses a utility program called TuneUp which is complaining that this drive needs attention because it is "full" and I'd like to clean this up for her.