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Windows 7: Computer exits full screen


23 Jan 2013   #1

windows 7 Home Premium 64bit
 
 
Computer exits full screen

Okay so i have an asus u56e laptop 1yr old and i for some unknown reason in the past week when watching a movie or playing a game it has exited full-screen as if windows has told it to so. I have updated drivers. I saw on another forum that the reason anothers was doing so was avg 9 however i dont use nor have ever had avg 9 on my laptop i use microsoft sec ess. Please help wit any suggestions. Thanks in advance!

My System SpecsSystem Spec
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23 Jan 2013   #2
Microsoft MVP

 

Are all of your Important and Optional Windows Updates installed after enabling Automatically deliver drivers via Windows Update (Step 3)? There may be a newer display driver. Check also the Asus Support Downloads webpage for your model.

Then work through the Troubleshooting Steps for Windows 7
My System SpecsSystem Spec
23 Jan 2013   #3

windows 7 Home Premium 64bit
 
 

Okay ill do that and get back to you. Upon looking my graphics card does have an updat through windows updat so i will check them out and run malware. My firewall is on and i run microsoft sec essentials so i hope this can fix my issue. Any suggestions on maybe scanning the registry. Other then ccleaner
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23 Jan 2013   #4
Microsoft MVP

 

Absolutely not. Only CCleaner is safe to scan the registry. All others will mess it up.

Run a full scan with Malwarebytes. In addition I'd run SUPERAntiSpyware.com - Downloads which really roots out the spyware that can take over. After install run a full scan then Clean Up anything it finds, uninstall it or turn it off starting with windows by unchecking all the boxes in preferences.

Establish a Clean Boot as given in the Troubleshooting Steps you should already be working through.

Make sure nothing except Flash, .pdf helper, WMP or QT player plug-in is in your browser add-ons.
My System SpecsSystem Spec
24 Jan 2013   #5

windows 7 Home Premium 64bit
 
 

okay have done as instructed and the problem is not better by a long shot in fact. windows updated my drivers and My WEI went from a 5.6 to a 4.5 due to windows performance for desktop aero and i noticed that my battery says plugged in not charging. i am now curious as to what is going on. i did a clean boot and that did nothing. also noticed my computer is somewhat sluggish
My System SpecsSystem Spec
24 Jan 2013   #6
Microsoft MVP

 

Work through the Troubleshooting Steps for Windows 7 starting with the hardware tests.

Try unplugging a/c adapter and battery, hold power button for 30 seconds, plug back in only a/c adapter to test how it runs then. Then plug back in battery and try only it w/o the a/c adapter.
My System SpecsSystem Spec
24 Jan 2013   #7

windows 7 Home Premium 64bit
 
 

Okay so battery problem not fixed but i ran a reassessment and got to a 5.9 higher then ever before. I have play need for speed most wanted and it now only exits full screen maybe every half hour. By the way gregrocker your link in your picture for a dell iso is nice do you know where i can get one for my asus laptop
My System SpecsSystem Spec
24 Jan 2013   #8

windows 7 Home Premium 64bit
 
 

I fully depleted battery and it now charges it don't exit full screen when watching videos anymore but it does when playing need for speed most wanted.
My System SpecsSystem Spec
24 Jan 2013   #9
Microsoft MVP

 

If you'd even bothered to look at the Troubleshooting Steps for Windows 7 you'd have seen it offers as a last resort the option to Clean Reinstall - Factory OEM Windows 7 with the installer provided for your licensed version to run Reinstall, Repair Install or Startup Repairs.
My System SpecsSystem Spec
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 Computer exits full screen




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