Quote: Originally Posted by Melissa
Thank you for contacting Memeo Technical Support. Your original backup was created by Memeo Instant Backup. The backup cannot be restored with Memeo Backup Premium. You should be able to find your backup files through Windows Explorer, by accessing your Seagate drive directly. Your backup folder should be titled as <YOUR USERNAME_Backup>. If you navigate through the various folders, you should be able to locate your data.
1/28/2013 9:17 AM PDTRouted
to Queue SystemRouted by System using rule AutoBackup Premium.
In response to Gregrocker's last post in suggesting you try the lesser version to restore the backup I believe it was Memeo Instant Backup used originally going by the quote above.
If you have the programs installer on your PC or a External Drive then good, use that, if not you can download a trail version from here - Automatic data backup and recovery software for your home - Memeo Instant Backup
If you still have the Premium version installed and running you should close it first. This is what Instant Backup icon looks like, which you would right click > Quit.
I downloaded trail version to check it out and it may be limited and may not work, I don't have a full version to compare, but if it does when you open it may automatically find the drive with the backup or you may have to select it if you have more than one drive containing backups. Click "View Backup Files" which will open Explorer in the backup location, verify you are working with the correct drive.
If your working with the correct drive, move on to restoring.
If you have the Hard Drive space I would recommend "Restoring All Files" and go though them later to move out the files you want to keep. You may have more than one backup so you will need to do each one separately I believe.
I would recommend restoring to a new location not the original one to avoid overwriting any changed files. Click browse and create a new folder with a meaningful name, open the folder and click "Select Folder".
Now click restore and repeat for each backup shown in my 3rd screenshot if you have more than one listed. The later backups should contain the newest files so you should be able to restore each backup to the same location and overwrite all, just make sure you work with the oldest to the newest.
The only problem restoring to a new location is you will have to go though them and compare the restored versions to the versions you already have on the computer. You could select "Select specific files to restore" in screenshot 3 and restore only the encrypted files that your unable to copy manually from the drive, but it's up to you. If at any stage you have problems or errors, stop and post the problem
and someone may be able to help with that.
I hope that helps.