Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.



Windows 7: Error: Device driver software was not successfully installed

28 Jan 2013   #1

Windows 7 Professional x64
 
 
Error: Device driver software was not successfully installed

Most times when I start my machine or just turn on my monitors (the Windows Display setting is set to turn off at 20 minutes, sleep is set to Never), I find that Windows is installing software. Sometimes it's successful, sometimes it fails.

I see others have had this issue, but the offered remedies (reinstall drivers) did not work (I consider I may not have done it properly).

? How can I get Windows to install the software correctly and then stop attempting to re-install the software?

(Below is the text of the message I get.)


[Window Title]
Driver Software Installation

[Main Instruction]
Device driver software was not successfully installed

Please consult with your device manufacturer for assistance getting this device installed.

Bluetooth Hands-free Audio
Bluetooth L2CAP Interface
Bluetooth Remote Control

My System SpecsSystem Spec
28 Jan 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi

The hardware for your model is described as:

Quote:
802.11 a/b/g/n PCI Express x1 wireless card & built-in Bluetooth wireless USB module for PCs
Check the Device Manager first:
Quote:
Before trying to install the Bluetooth driver you need to check whether the Bluetooth device is
added to the Hardware list in your Operating System. You could check this by verifying the
enabled Bluetooth option in the Device manager on the Control Panel. If it is not enabled,
Operating System would not detect the Bluetooth Device in your system and you would not able
to install the driver using automatic update option.
You can find the drivers here, I suggest you try the driver found under "Original"

First select your operating system.

The version you want is 8.0.0.144 Dated 2010-01-08 Size 1.85Mb

"Original driver for the Atheros 802.11 a/b/g/n Dual Wireless Network Module"

There are instructions (under more info) how to install and heres the link:

http://h10025.www1.hp.com/ewfrf/wc/s...t=4147109#N297

I would uninstall any previous drivers you have installed.

Hope this helps
Cheers

Dave
My System SpecsSystem Spec
28 Jan 2013   #3

Windows 7 Professional x64
 
 

Quote:
The version you want is 8.0.0.144 Dated 2010-01-08 Size 1.85Mb
"Original driver for the Atheros 802.11 a/b/g/n Dual Wireless Network Module"
I followed your instructions (including uninstall previous drivers), attempted to install the driver from the link and got the message:

---------------------------
Original Atheros Wireless Networking Controller Driver
---------------------------
Your system does not meet the minimum requirements for this update.
Update has been cancelled. (9996)

So, what does that mean?
My System SpecsSystem Spec
.


28 Jan 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

It could possibly be that Microsoft .NET software may not be installed on your system so it cannot update.

Download: .NET Framework Version 2.0 Redistributable Package (x64) - Microsoft Download Center - Download Details

Try that and then try to update driver again.

If that does not work then there is another driver directly below you can try:

Original Lite-On Wireless Networking Controller Driver HP Pavilion p6350z CTO Desktop PC | HP® Support=

Cheers

Dave
My System SpecsSystem Spec
28 Jan 2013   #5

Windows 7 Professional x64
 
 

I attempted to install the .NET Framework and was informed it was already installed.

I attempted to install the Lite-On and got the same error message as the Atheros (9996).

You first post mentions a built-in Bluetooth wireless USB module but I thought I had no such thing.
My System SpecsSystem Spec
28 Jan 2013   #6
Microsoft MVP

 

Are you using Bluetooth on your laptop? If not unhide Devices in the View tab of Device manager, find all Bluetooth devices (probably with an ! error) and disable them.

Atheros wireless driver has nothing to do with bluetooth. If it is listed in Device Manager then is most likely your wireless driver so should be installed. Plug in by wire to check optional Windows Updates after enabling Device Installation Settings. This is the way to also get the bluetooth drivers if you do need them. If none are delivered after several rounds of Updates then import them from the PC model's Support Downloads webpage: Driver Install - Device Manager

Set Updates to Automatic, always install all Important and Optional Updates.

Other best practices for getting and keeping a perfect install are here: Clean Reinstall - Factory OEM Windows 7.
My System SpecsSystem Spec
28 Jan 2013   #7

Windows 7 Professional x64
 
 

Quote:
Are you using Bluetooth on your laptop?
Yes, but this issue is with my desktop unit. I apologize if I should have been explicit in that information, but my System Specs do indicate my machine is a desktop unit.
My System SpecsSystem Spec
28 Jan 2013   #8

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

My previous post:

Quote:
Before trying to install the Bluetooth driver you need to check whether the Bluetooth device is
added to the Hardware list in your Operating System. You could check this by verifying the
enabled Bluetooth option in the Device manager on the Control Panel. If it is not enabled,
Operating System would not detect the Bluetooth Device in your system and you would not able
to install the driver using automatic update option
Guess that one just passed us by cheers Greg

Cheers

Dave
My System SpecsSystem Spec
28 Jan 2013   #9

Windows 7 Professional x64
 
 

Quote:
My previous post:

Quote:
Quote:
Before trying to install the Bluetooth driver you need to check whether the Bluetooth device is
added to the Hardware list in your Operating System. You could check this by verifying the
enabled Bluetooth option in the Device manager on the Control Panel. If it is not enabled,
Operating System would not detect the Bluetooth Device in your system and you would not able
to install the driver using automatic update option
Guess that one just passed us by
Before I tried to install the driver, I followed your instructions and went to Device manager and the Bluetooth option was listed as enabled.

Did I miss something? I appreciate your help, but I admit I'm confused now.
My System SpecsSystem Spec
28 Jan 2013   #10

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by ixodid View Post
Quote:
My previous post:

Quote:
Quote:
Before trying to install the Bluetooth driver you need to check whether the Bluetooth device is
added to the Hardware list in your Operating System. You could check this by verifying the
enabled Bluetooth option in the Device manager on the Control Panel. If it is not enabled,
Operating System would not detect the Bluetooth Device in your system and you would not able
to install the driver using automatic update option
Guess that one just passed us by
Before I tried to install the driver, I followed your instructions and went to Device manager and the Bluetooth option was listed as enabled.

Did I miss something? I appreciate your help, but I admit I'm confused now.
No not at all, i was referring to myself

Follow Gregs advice above for installing the Bluetooth drivers etc and post back any results.

Cheers

Dave
My System SpecsSystem Spec
Reply

 Error: Device driver software was not successfully installed





Thread Tools




Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 09:34 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33