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Windows 7: Location not available, how can I fix this error?

29 Jan 2013   #1

Windows 7 Home Premium x32
 
 
Location not available, how can I fix this error?

Laptop running Windows 7 Home Premium, it was working fine until I turned it off.


Turned the laptop back on, got the login screen. Logged into my account and got the screen Welcome, followed by one that stated “Preparing your desktop…” followed by a black screen with cursor visible.


A message box then appears titled Location not available. It reads “C:\\Windows\system32\config\systemprofile\Desktop refers to a location that is unavailable. It could be on a harddrive on this computer, or on a network. Check to make sure that the disk is properly inserted, or that you are connected to the interent or your network, and then try again. If it can still not be located, the information might have been moved to a different location.”

After clicking the OK button on the above message I am left with a black desktop with only a recycling bin icon shown. Any attempt to access User files or the computer returns the message:


Explorer.EXE The server process could not be started because the configured identity is not correct. Check the username and password.

My System SpecsSystem Spec
.

29 Jan 2013   #2
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Hello Shadow13, and welcome to Seven Forums.

You might see if doing a system restore at boot using a restore point (if available) dated before this happened may be able to fix this for you.

Hope this helps,
Shawn
My System SpecsSystem Spec
29 Jan 2013   #3

Windows 7 Home Premium x32
 
 

Thank you for your reply. Just to test the Guest account I logged out of my own. I couldn't access the Guest account but upon logging back into mine everything was back where it belongs. Any ideas how/why?
My System SpecsSystem Spec
.


29 Jan 2013   #4

Windows 7 Enterprise (x64); Windows Server 2008 R2 (x64)
 
 

Quote   Quote: Originally Posted by Shadow13 View Post
Thank you for your reply. Just to test the Guest account I logged out of my own. I couldn't access the Guest account but upon logging back into mine everything was back where it belongs. Any ideas how/why?
Possible Locked Profile, logging out and into Guest then out and back to your profile may have released it. -WS
My System SpecsSystem Spec
29 Jan 2013   #5
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Great news.
My System SpecsSystem Spec
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 Location not available, how can I fix this error?




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