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Windows 7: fail to boot, welcome screen followed by black screen W/ mouse

08 Feb 2013   #1
Thing

Windows 7 Ultimate x64
 
 
fail to boot, welcome screen followed by black screen W/ mouse

it seems that the computer fails to boot somehow, the welcome screen shows up as usual, then stays there for a long time, then the screen turns black (not turned off, just back).

I am using two screens, and I can move the mouse from one screen to the other with no problem, Its like it started up as normal, except but the desktop and windows explorer did not start at all (at least thats how it looks like)

I read somewhere else from a guy with a similar problem

link to that forum page: http://www.sevenforums.com/crashes-d...me-screen.html

but I have tried to plan a check on c: (like described on the other forum page), it went well, but it gave me no results

also tried to boot from a windows 7 ultimate disk both on 32-bit and 64-bit, but it did not help

and lastly, when I start it up again, it gave me an option to scan the machine and repair it automatically, and that to failed.

I'm out of options here


My System SpecsSystem Spec
.
09 Feb 2013   #2
marsmimar

Microsoft Community Contributor Award Recipient

 
 

One of the Forum experts prepared this troubleshooting tutorial for failure to start issues. Try doing each step in the order given rather than jumping around because each step builds on the previous step(s). The tutorial is time consuming but has helped many.

Troubleshooting Windows 7 Failure to Boot

If still having problems he also prepared this general troubleshooting tutorial.

Troubleshooting Steps for Windows 7

And if all else fails you can do a clean install. The first tutorial is if you have a self built machine and the second if you have a factory installed operating system.

Clean Install Windows 7

Clean Reinstall - Factory OEM Windows 7
My System SpecsSystem Spec
09 Feb 2013   #3
Thing

Windows 7 Ultimate x64
 
 

okay I have looked into all of the step options (except the last one because its not factory installed), and on the "Clean Install Windows 7" option I had to run the CD, then press any key, and it should send me to an option screen for reinstall or repair or something, but that window never show up, it's just the standard windows wallpaper.
My System SpecsSystem Spec
.

09 Feb 2013   #4
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Thing View Post
okay I have looked into all of the step options (except the last one because its not factory installed), and on the "Clean Install Windows 7" option I had to run the CD, then press any key, and it should send me to an option screen for reinstall or repair or something, but that window never show up, it's just the standard windows wallpaper.
When you boot from DVD you see "press any key to boot from DVD"? Are you sure you boot from DVD??!!
Modify boot device priority in BIOS and give CD/DVD a higher priority than harddisk... so it first tries to boot from DVD.

Are you sure you have a win7 software problem??? If it's an hardware problem... a reinstall won't solve it
My System SpecsSystem Spec
09 Feb 2013   #5
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Thing View Post
it seems that the computer fails to boot somehow, the welcome screen shows up as usual, then stays there for a long time, then the screen turns black (not turned off, just back).

I am using two screens, and I can move the mouse from one screen to the other with no problem, Its like it started up as normal, except but the desktop and windows explorer did not start at all (at least thats how it looks like)

I read somewhere else from a guy with a similar problem

link to that forum page: http://www.sevenforums.com/crashes-d...me-screen.html

but I have tried to plan a check on c: (like described on the other forum page), it went well, but it gave me no results

also tried to boot from a windows 7 ultimate disk both on 32-bit and 64-bit, but it did not help

and lastly, when I start it up again, it gave me an option to scan the machine and repair it automatically, and that to failed.

I'm out of options here
Can you boot succesfully to safe mode? If not tell me what happens

normal boot: On black screen with mouse pointer- pressing ctrl/alt/del works? Select taskmanager there and run explorer.exe
My System SpecsSystem Spec
09 Feb 2013   #6
Thing

Windows 7 Ultimate x64
 
 

Yes I am sure that I am running using a DVD, to be exact, I am running an 64-bit DVD,

But anyways, yeah, when I use it, I open to boot menu (choosing the boot from CD/DVD) and it says "press any key to boot from DVD" and when I do, it starts to load some files (large white loading bar) and then it gives me the windows wallpaper w/ a mouse
My System SpecsSystem Spec
09 Feb 2013   #7
Thing

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
Quote   Quote: Originally Posted by Thing View Post
it seems that the computer fails to boot somehow, the welcome screen shows up as usual, then stays there for a long time, then the screen turns black (not turned off, just back).

I am using two screens, and I can move the mouse from one screen to the other with no problem, Its like it started up as normal, except but the desktop and windows explorer did not start at all (at least thats how it looks like)

I read somewhere else from a guy with a similar problem

link to that forum page: http://www.sevenforums.com/crashes-d...me-screen.html

but I have tried to plan a check on c: (like described on the other forum page), it went well, but it gave me no results

also tried to boot from a windows 7 ultimate disk both on 32-bit and 64-bit, but it did not help

and lastly, when I start it up again, it gave me an option to scan the machine and repair it automatically, and that to failed.

I'm out of options here
Can you boot succesfully to safe mode? If not tell me what happens

normal boot: On black screen with mouse pointer- pressing ctrl/alt/del works? Select taskmanager there and run explorer.exe
yes I can boot to safe mode, and I have tried to scan with Malwarebytes.

I tired to press ctrl/alt/del, and ctrl/shift/esc, it did not work
My System SpecsSystem Spec
09 Feb 2013   #8
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Thing View Post
Yes I am sure that I am running using a DVD, to be exact, I am running an 64-bit DVD,

But anyways, yeah, when I use it, I open to boot menu (choosing the boot from CD/DVD) and it says "press any key to boot from DVD" and when I do, it starts to load some files (large white loading bar) and then it gives me the windows wallpaper w/ a mouse
You're using win7 install DVD? If so look at these screenshots Clean Install Windows 7
It gets stuck in step 3? You see that screen (without the window asking language and keyboard settings)? Sure this CD/DVD is healthy? Try to boot from it on another pc.
My System SpecsSystem Spec
09 Feb 2013   #9
Thing

Windows 7 Ultimate x64
 
 

yes I am using an windows 7 ultimate install DVD, and it looks just like step 3, just without the option window.

I am very sure the DVD is fine, it have not been used by anyone but me, and this is the first time i'm using it since I installed it.
My System SpecsSystem Spec
09 Feb 2013   #10
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Boot to safe mode and create a new user account. Logon nornally to new account... same problem?

In Elevated Command Prompt
Code:
chkdsk/f  c:
chkdsk/f  d:
Just check all your desks. If it says it can't lock the drive, it must be scheduled on next boot. All disks have no errors?

Also do
Code:
sfc/scannow
No integrity errors found?
My System SpecsSystem Spec
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