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Windows 7: HP Pavillion notebook reboots continously except in Safe Mode


08 Feb 2013   #1

Windows 7 Home Premium 32 bit
 
 
HP Pavillion notebook reboots continously except in Safe Mode

This is a family member's computer and she asked me to help her fix it. It will only stay booted in Safe Mode. When I start the computer, it boots up, stays booted for a few mintues, then the screen goes black and it reboots. This keeps happening unless it is booted in Safe Mode.

History:
Purchased with Vista; I clean installed Windows 7 Home Premium (I know it's legit, bought it for her myself) when Windows 7 first came out.
When I turned it on, it rebooted so I started it in Safe mode and have tried/found the following problems:
It had 4 adware programs and one trojan horse; removed those with Malwarebytes. Rescanned with Malwarebytes and MS Security Essentials, came out clean
Device manager showed two problems - bad drivers for co-processor and bad drivers for Graphics card. installed those drivers and the Device Manager did not show anything wrong. Problem keeps happening.
Opened BIOS and ran both Hard Drive and Memory Diagnostics; no problems found, Did not make any BIOS changes (I have little experience with BIOS)
Ran diagnostics with Windows 7 disk; including Repair, Memory Diagnostics; no problems found
Graphics card is NVIDIA GeFroce 7150M/nforce 630M; reinstalled drivers, didn't help anything
When the screen saver goes on, there is an error message, "The screen saver can't run because it requires a newer video card or one that's compatable with Direct 3D".

This is an old computer, well out of warranty.

Do I... still possibly have an embedded virus? What removal tool should I get?
Is it worth replacing the graphics card - if that's possible on an old laptop?
Should I try a clean install of Windows 7? Seems like if I have a hardware problem, this won't help.

Thank you.

My System SpecsSystem Spec
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08 Feb 2013   #2
Microsoft MVP

 

Sounds like it might be time for a reinstall to refresh the OS and overcome any lingering infection. Follow these same steps for Clean Reinstall - Factory OEM Windows 7 particularly when it comes to drivers and Updates.

Otherwise work through these Troubleshooting Steps for Windows 7 including the hardware tests.
My System SpecsSystem Spec
09 Feb 2013   #3

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I would totally agree with Greg's suggestion of a clean install. I doubt very much that you would be able to fit a new graphics card to his laptop even if you could find one! I doubt it would be worthwhile just to run what appears to be a third party screen saver. Indeed after the fresh install I would suggest to to the user of the laptop not to use any screensavers. If this laptop hasn't yet succumed to overheating problems it probably will in the not too distant future. It is clearly of a fairly low specfication in modern day terms so you need all the power it has got to run Windows 7 and the necessary programs, don't waste power on pretty pictures showing when you really don't need them. If the laptop is to be left for any length of time it is better shut down than left running with a screensaver!
My System SpecsSystem Spec
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09 Feb 2013   #4

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote:
stays booted for a few mintues, then the screen goes black and it reboots
So you're actually logged on and can work for a few minutes?

Do this How To Disable the Automatic Restart on System Failure in Windows 7
Then you can see the BSOD why it crashes

Also try Troubleshoot Application Conflicts by Performing a Clean Startup

Post results
My System SpecsSystem Spec
09 Feb 2013   #5

Windows 7 Home Premium 32 bit
 
 
I'll try the clean install suggestion

I can work for about 2 minutes before it reboots. I was able to install the drivers through safe mode. HP has a program that checks for bad drivers but it won't run in Safe Mode, and the computer does not stay on long enough to run it.

I'll try the clean install suggestion. Our "victim" has very little data to save - just some address book entries, a few files and almost no other software installed, except for Works, which she doesn't use, and Adobe Reader.

I'm sure part of the adware stuff that Malwarebytes found was due to her downloading "free" screensavers.

The laptop is about 5 years old; I'm not a fan of HP but this one has been decent and so far,and has not overheated. That's probably because she hardly uses it.

I'll post what happens.
My System SpecsSystem Spec
09 Feb 2013   #6

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I think you will be best doing the clean install. Can I make one point though. The easiest thing to forget is downloading the LAN driver for this laptop before you start. If you forget that you will have the devils own job tryng to get online so that when you finish the install Windows 7 can locate al the other necessary drivers. Might like to get a can of dry compressed air to blow out the vent ports to be on the safe side. Looking forward to hearing how it goes, though if you follow Gregs tutorial to the letter it will work out well!
My System SpecsSystem Spec
09 Feb 2013   #7

Windows 7 Home Premium 32 bit
 
 

Quick Question - would I download the LAN driver from HP's site for this laptop and save it to a flash drive, then load it after Windows 7 is installed?

I'll look at Greg's link, I dowloaded it and saved it and clean out the vents.

My Windows 7 version is not an OEM - I bought it at Office Depot. The laptop came with Vista and HP's "wonderful" self service center which did nothing but cause problems and slow down the computer. Comcast's free Norton, which is a memory hog, didn't do help matters.

Did a clean install of Windows 7, worked like a charm for the past few years until now - when our "victim" downloaded "free" stuff. Yikes.
My System SpecsSystem Spec
09 Feb 2013   #8
Microsoft MVP

 

Yes, as the tutorial says put your LAN driver in the backup in case it isn't provided during install. If you plug in via ethernet cable during install, there's about a 70% chance it will ask for network information during install which means it has the driver and will start connected. Then any wireless driver should come in on Updates.

If you rely on the wireless driver only to connect, it is about a 50% chance it will have the driver. So you may need to install it, get online, then do all rounds of Important and Optional Updates while you set up your desktop.
My System SpecsSystem Spec
09 Feb 2013   #9

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Clubnev1 View Post
Quick Question - would I download the LAN driver from HP's site for this laptop and save it to a flash drive, then load it after Windows 7 is installed?
Yes so long as it is the Windows 7 driver.
Edit: Sorry crossed.
My System SpecsSystem Spec
05 Mar 2013   #10

Windows 7 Home Premium 32 bit
 
 

Thank you everyone, for your help.

Turns out the laptop had a Bot virus which I removed from Kasperky's virus removal tool. After that, everything has been working fine.
My System SpecsSystem Spec
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 HP Pavillion notebook reboots continously except in Safe Mode




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