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Windows 7: Can't boot. Is there anything else I can try?

16 Feb 2013   #1
Yippee38

Windows 7 Home Premium 64-bit
 
 
Can't boot. Is there anything else I can try?

My wife's PC crashed a few days ago. It is stuck in a Startup Repair loop (can't repair). I've tried several things to fix it, but have been unsuccessful. Before I do a format and clean install, I just want to see if there's anything else I could try that I haven't yet. I was going to try to do a repair install, but learned that I could not if I cannot get to the desktop. In the thread about that, I already posted most of this stuff, but I thought I'd post it here since this is specifically about the errors. After going through the tutorial linked in that thread, I did find that she had several virii on her computer (I believe they were CF.trojan and DJ.trojan IIRC). Windows Defender Offline was able to clean remove those files.

She was going to play Skyrim, so she ran the Skyrim Nexus Mod Manager. It had an update. She downloaded and installed the update, then tried to run the game. When the game launched it started Steam and tried to download updates (there is a new update to Skyrim that came out a couple of days ago), and she walked away. When she came back it was on Startup Repair screen saying it could not repair the problem. The Error text from the Startup Repair screen is:
Code:
Problem signature
  Problem Event Name:           Startup Repair Offline
  Problem Signature01:           6.1.7600.16385
  Problem Signature02:           6.1.7600.16385
  Problem Signature03:           unknown
  Problem Signature04:           21200018
  Problem Signature05:           AutoFailover
  Problem Signature06:           24
  Problem Signature07:           Corrupt File
  OS Version:                        6.1.7601.201.0.256.1
  Locale ID:                          1033
In order to try to resolve the problem, I tried running Startup Repair four times with a reboot between eahc attempt.

I also did the following from command prompt:
Code:
c:\>bootrec.exe /fixmbr
The operation competed successfully.

c:\>bootrec.exe /fixboot
The operation competed successfully.

c:\>bootrec.exe /RebuildBcd
Scanning all disks for Windows installations.

Please wait, as this may take a while....

Successfully scanned Windows installations.
Total identified Windows installations:  0
The operation competed successfully.
Code:
c:\dskchk /f /r c: {SSD with just Windows and Program Files}
c:\dskchk /f /r d:  {mechanical drive with User directory on it}
c:\dskchk /f /r e:  {Games drive}
c:\dskchk /f /r f:   {swap file partition}
And finally,
Code:
c:\>sfc /SCANNOW /OFFBOOTDIR=C:\ /OFFWINDIR-C:\Windows\

Beginning system scan.  This process will take some time.

Windows Resource Protection could not perform the requested operation.

c:\Windows\System32>sc config trustedinstaller startup= auto
[SC] ChangeServiceConfig SUCCESS

c:\>sfc /SCANNOW /OFFBOOTDIR=C:\ /OFFWINDIR-C:\Windows\

Beginning system scan.  This process will take some time.

Windows Resource Protection could not perform the requested operation.

c:\Windows\winsxs>rename pending.xml pendingxml.backup

c:\>sfc /SCANNOW /OFFBOOTDIR=C:\ /OFFWINDIR-C:\Windows\

Beginning system scan.  This process will take some time.

Windows Resource Protection could not perform the requested operation.
At one point, I did all this and it gave me an error saying,
"C:\Windows\System32\CRYPTBASE.DLL is not designed to run on Windows or it contains errors.".....

I backed up the original cryptbase.dll, then copied it from x:\Windows\System32. I no longer get that error, but just keep getting the "Windows Resource Protection could not perform the requested operation." error.

I tried using a System Restore (there are 4 restore points available), but each time I get:
"System Restore failed while copying the registry from the restore point". I also tried manually copying the files in C:\Windows\System32\config\RegBack to C:\Windows\System32\config, but that didn't change anything.

Is there anything else I can try to recover from this problem?


My System SpecsSystem Spec
.
16 Feb 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Download Partition wizard bootable CD (last one in the list) and burn it in a blank disc or an USB flash stick. Boot from it, following the instructions. When you are on Partition Wizard's GUI, take a camera snap (try to make it readable) and upload it here.

Screenshots and Files - Upload and Post in Seven Forums

We need to see some parameters there.
My System SpecsSystem Spec
16 Feb 2013   #3
Yippee38

Windows 7 Home Premium 64-bit
 
 

Ok. Here you go. I had to do two because all of the partitions would not show in the main section of the screen. The second image only adds the last two partitions of Disk 3.

BTW, Disk 1 is the SSD that is the bootable drive with the Windows, Program Files, Program Files (x86) directories on it. Disk 2 is the disk I'm using to back up the data. Disk 3 is the drive that has the User Profiles, Swap File, and Games partitions on it.


My System SpecsSystem Spec
.

17 Feb 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Sorry you missed to upload the screenshots?
My System SpecsSystem Spec
17 Feb 2013   #5
Yippee38

Windows 7 Home Premium 64-bit
 
 

I'm not sure I understand what you mean? I don't see any way to take a screenshot inside of Partition Wizard, so I took pictures of the screen. If you're not seeing them, I'll link them instead:
Screenshot 1
Screenshot 2

If that's not what you were asking for, please be more specific and I will get it to you. I will be out of town tomorrow and the next day though, so I won't be able to reply (other than maybe tomorrow morning) until Tuesday.
My System SpecsSystem Spec
17 Feb 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

My System SpecsSystem Spec
17 Feb 2013   #7
Yippee38

Windows 7 Home Premium 64-bit
 
 

Ok. I rebuilt the MBR with Partition Wizard on Disk 1 and applied the change. I rebooted, and it went right back into Startup Recovery, "Could not repair".
My System SpecsSystem Spec
17 Feb 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Open the computer. Unplug the sata and power from Disc2 and Disc3.

As far as I am seeing, there is only partition in disc1. However, mark it as active following either method 2 or method 3 of Partition - Mark as Active

Then, run Startup Repair, for three seperate times, with restarts between every single run.

You may say that you have tried startup repair ... but do the earlier steps and then do it again ... it should work.
My System SpecsSystem Spec
17 Feb 2013   #9
Yippee38

Windows 7 Home Premium 64-bit
 
 

Ok. Here's something weird. I used Partition Wizard to do this. I had to mark it inactive in order to mark it as active as it was already marked active. I did that and applied, rebooted, then marked it active and applied. Reboot, Startup Repair "Can't repair". Reboot, Startup Repair "Can't Repair". Reboot, Startup Repair "Can't repair." Rebooted again, and I'm still getting "Can't repair".

BTW, I did NOT plug Disk 3 back in before doing that. I then plugged disk 3 back in since it's got the user files on it, and I did the Startup Repair 3 times thing again. Same result; still getting Startup Repair "can't repair".
My System SpecsSystem Spec
17 Feb 2013   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Tell me one thing ... are you sure that you have installed windows in Disc1, the SSD?

In normal windows installation, there creates a 100 MB hidden partition for storing the bootloader, that is missing there. And, it's renamed to Program?

As all the repair options fails here, I'd suggest you to start afresh.
First, secure all important thing stored in Disc1 to another partition, following the Copy & Paste - in Windows Recovery Console

Then, do a Clean Reinstall - Factory OEM Windows 7

Edit: when installing, keep the other two HDDS disconnected.
My System SpecsSystem Spec
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 Can't boot. Is there anything else I can try?




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