New
#1
Safe Mode Issue with Win 7
I am new here and not a techie, so please go easy... This began the other day when I had a LOT of filesand programs open at once. Things started "locking up" - the teal spiral. Took me three hours to close down everything. Rebooted and still kept having issues. I ran my Microsoft Essentials and left work. The next day, similar issues with the spiral and everything Microsoft was running super slow. Then, Firefox starting not responding. Yes, everything is updated. Then Outlook. I waited almost an hour, and had to leave so I shut it down on the tower. When I came in the next day, everything was running in safe mode. I tried everything I could think of. I Googled everything I could think of. I ran a Windows problem solving task and after a long wait, it told me two things : It found no problems, and it found a video hardware error (nothing shows up in the device manager though). It said I could read the following files, BUT if a virus or other security threat could have caused the problem, opening a copy of these files could harm the computer. Today, I ran ME and it found nothing. But it told me that it had found, in the last week, several trojans and they were quarentined. (I did not open the referenced files: WD-20120730-0847.dmp; sysdata.xml; and WERInternalMetadata.xml). I only opened attachments from two sources (the tech support manager of my Website and the graphic designer of my newsletter, and I was expecting them all). ONe day, I vaguley remember a pop up sneaking through and I accidentally clicked on it because it jumped in so fast when I was about to click on something else. I immediately closed it.
So now, everything on my computer is running pretty much without color. I need to design and use color. It is a mess.
I started to run Malwarebytes AntiMalware but after an hour and a half, had to stop it. It found nothing
at that point.
I disabled all the add-ons in Outlook. I updated Java (I know it had issues recently) and Flash today.
And I Googled, and Googled. I am so behind on work I am stressing.
Does anyone have any idea what it could be and a fix that a non-techie like me can handle?
I have an HP P7-1026 64 bit
Thanks for your help!