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Windows 7: Can't Remove Lock Screen as Administrator

27 Feb 2013   #11
Dormouse

Window 7 Home Premium 64-bit
 
 

The computer is still compromised, but I am able to use it. Until I get it completely healed, I'm just going to use it as an offline computer, and try to fix it later when I have more time. Still can't get into Task Manager, but I can live with that.

But my keyboard and touchpad are messed up. The control, alt, and windows keys do not work. They don't register being pressed. I can pull up the on-screen keyboard and they work when I click on them, but just not through the keyboard. The touchpad resets its settings every time I sleep or hibernate. So the tap to click option returns and I end up clicking everything. I'm sure there are other posts dealing with this, but I have no idea how to search for them given the specific issues I've been having. Any help or links other threads would be appreciated.


My System SpecsSystem Spec
.
27 Feb 2013   #12
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

You are still infected. Until you get uninfected you will have all kinds of problems. Let these good folks here know when you can find time to get your computer clean.
My System SpecsSystem Spec
27 Feb 2013   #13
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

hi Dormouse

On a working computer Download this software and add it to you flash drive

Farbar Recovery Scan Tool Download

You do need a USB flash drive...

You may want to print these instructions so you can have access to follow them.
Also, you may want to read them once befor you apply them.


Please plug a USB flash drive into a clean computer.


Go to Start > Computer
Double-click Computer, and select the flash drive.
Right-click and select: Format
Press Start on the Format prompt.
Next, download Farbar Recovery Scan Tool:


Farbar Recovery Scan Tool Download
Select the 64-bit download.


Save the program to the >>> USB flash drive.
Remove the drive from the clean computer.


Next, plug the flash drive into the infected computer.

>>>Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until the Advanced Boot Options menu appears.
Use the arrow keys to select the Repair your computer menu item.
Select your language settings, and click: Next
Select your User account and click: OK (If you did not set a password, leave blank.)
On the System Recovery Options menu you get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Scan your computer's memory for errors.
Command Prompt
Select: Command Prompt
In the Command window, at the bliking cursor type notepad and press: Enter
In Notepad, under the File menu select: Open
Double-click Computer, find the flash drive letter, remember what letter it is, click on it, and press: Open
Close out of Notepad.
Click the Command window
Type x:\frst.exe, and press: Enter
Note: Replace the drive letter x with the drive letter of your flash drive!
The tool starts and prepares to run. Follow the prompts.
Click Yes to the disclaimer.
Press: Scan
When done, the program saves the FRST.txt report, on the flash drive.
Click the Command prompt window, and type exit, and press: Enter




Back at the System Recovery Options, press: Restart


When the computer boots back into Windows, please provide the FRST.txt in your reply.
It is located in the USB flash drive.

Instructions from COTTONBALL
My System SpecsSystem Spec
.

04 Mar 2013   #14
Dormouse

Window 7 Home Premium 64-bit
 
 

In the advanced boot options, there are a number of options, but Repair Your Computer, or anything sounding like that, isn't an option.
My System SpecsSystem Spec
04 Mar 2013   #15
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

My System SpecsSystem Spec
04 Mar 2013   #16
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Quote   Quote: Originally Posted by Dormouse View Post
I'm afraid that didn't work either.
What does this mean?
-------
Did you get WDO using a clean computer?
Were you able to run WDO on the infected computer?
Did WDO complete the scans?
What was the results of the scans if completed?
---------
This didn't work tells us absolutely nothing.
My System SpecsSystem Spec
05 Mar 2013   #17
Dormouse

Window 7 Home Premium 64-bit
 
 

I'll reformat the USB disk and copy the scan tool again. All the scans I've run, Kaspersky, Windows Defender Offline, and Malware-Bytes have come up clean.
My System SpecsSystem Spec
05 Mar 2013   #18
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Now that you can use your computer somewhat try this as per tutorial.
---

SFC /SCANNOW Command - System File Checker
---
Did you ever get your password to work for bios?
My System SpecsSystem Spec
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 Can't Remove Lock Screen as Administrator




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