Random Shutdown with no Errors

Gossamer · 22 Feb 2013

Hello! So for the past couple of months my computer has been randomly shutting down. This has happened anywhere from once a day to several times a day. When the computer shuts down, it appears to attempt to restart. I can hear the fans turning on and it sounds like it's increasing load momentarily...slows down...increases again. It will do this indefinitely (I left it overnight once to see) unless I force it to shut down completely and then just manually start it up again.

This does not create a BSOD or dump logs of any kind that I can find on my computer.

Oddly enough (and I'm sure this is probably just a coincidence o.0), nearly every time this has happened, my cat has brushed up against my tower or jumped on top of it.

Magic cat aside, does anybody have any suggestions on what the issue might be or how to troubleshoot it?

Jacee · 22 Feb 2013

Run VEW (event viewer) by Vino Rosso http://images.malwareremoval.com/vino/VEW.exe
and save it to your desktop
Double click it to start it Note: If running Windows Vista or Windows 7 you will need to right click the file and select Run as administrator and click Continue or Allow at the User Account Control Prompt.
Click the check boxes next to Application and System located under Select log to query on the upper left
Under Select type to list on the right click the boxes next to Error and Warning Note: If running Windows Vista or Windows 7 also click the box next to Critical (not XP).
Under Number or date of events select Number of events and type 20 in the box next to 1 to 20 and click Run
Once it finishes it will display a log file in notepad
Please copy and paste its entire contents into your next reply

Gossamer · 22 Feb 2013

Thanks Jacee. The text was too long to fit into the reply, so I attached the .txt file here.

Jacee · 23 Feb 2013

Type services.msc in the start search box. Click on the gear icon to go into services. Find Bonjour service, right click --> choose properties, stop the service and set it to disabled. Click apply and ok.

Do the same thing for AMD External Events Utility service.

Run your computer for a while and see if you still have the problem.

Gossamer · 24 Feb 2013

I disabled both bonjour and AMD External Events Utility services. Unfortunately, I've continued to suffer from the same random shutdown a couple of times since then. Happened again just now. I've attached another error log here.

Jacee · 25 Feb 2013

Have you cleaned out the cat hair and dust bunnies that may be clogging the fan(s) inside your computer? It's possible that it could be over heating.

Gossamer · 28 Feb 2013

Just did a cleanout of my computer and it's running while gaming with the following temps according to speedfan:

CPU: 61C
GPU: 74C
Core: 62C

I'm not really sure if that's considered high or not. Though I've had these random restarts if I'm just browsing the web and at those times, my CPU tends to be around 38-42 or so.