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Windows 7: laptop wont start

24 Feb 2013   #1

windows 7 64 bit
laptop wont start

first i dont know much about computers so please forgive me for the ignorance. i have an acer aspire 5335 laptop and several times i have had to do a factory reset and therefore losing all info i have, please someone tell me you can help me find a solution. i feel it has something to do with the windows 7 updates. it will work fine one day then the next time i turn on i get the acer logo screen then the windows boot up screen and after that a black screen. if i try to restore to a previous point it never works. i do a startup repair and it will work maybe a few times then its a hit or miss if it works then it just stops working completely. i did the rent to own thing so i do not have any of the dvds that would come with a laptop. once again it was working fine 2 days ago and today it started doing all this again. i would really like to find a solution that would not require me to lose everything on computer. any solutions.

My System SpecsSystem Spec

24 Feb 2013   #2

Windows 7 Home Premium 64bit SP1

Did you buy the laptop with Windows 7 already installed? Acer shows that model coming with Vista, so if the rent to own company installed Windows 7 and did not provide you with an installation disc, it might not be a legit copy of Windows.

Regardless, BACK UP... copy your important files to a CD or DVD while you can. Do you know how to burn a CD?

Install Malwarebytes, then do a Full scan (for possible infections). This is to be sure your system is clean even though you likely have an antivirus program.

Let us know how this works out.
My System SpecsSystem Spec
24 Feb 2013   #3
Microsoft MVP


If you're using factory reset then its reinstalling the corrupt bloated factory preinstall which throttles Windows 7 native performance. I would do the Clean Reinstall - Factory OEM Windows 7 following the steps to get and keep a perfect reinstall.

Then use the cloud backup method given so your files are always safely stored for free in the MS cloud, save a Windows 7 backup image externally to use in place of the bloatware recovery you're using now.
My System SpecsSystem Spec

24 Feb 2013   #4

windows 7 64 bit

I believe it came with windows 7, at least the sticker on the laptop is a windows 7 sticker. I will try the suggestions and hopefully will work. Thank you very much!
My System SpecsSystem Spec
24 Feb 2013   #5

windows 7 64 bit

A question, if it did originally come with vista, if I took the computer up there to repair with windows 7 disc they have would the issue still be there or would that might fix it. And yes I do have mcafee internet security.
My System SpecsSystem Spec
24 Feb 2013   #6
Microsoft MVP


Do not use anything by MucAfee which is the worst offender we see here. Use the tools and methods in the tutorial if you want to get and keep a perfect install.

Ask back any other questions if you're unsure.
My System SpecsSystem Spec
25 Feb 2013   #7

windows 7 64 bit

trying to get on laptop it would never boot up. i tried safe mode, i tried repair i tried everything, undoubtedly i must have hit the restore again, dont remember doing so, but here i am stuck at a screen that says setup is starting services and i get an error popup that says "the computer restarted unespectedly or encountered an unexpected error. windows installation cannt proceed. to install windows, click "ok" to restart the comuter, and then restart the intsallation." every time i do this is sends me right back to the same "setup is starting services" and i get the exact same error popup. i have tried booting up in safe mode and it say something about cant install in safe mode restart and install and of course the setup services and error. i am at a complete loss now. i cant do anything or go anywhere but the setup services screen. have i completely screwed up my computer now?
My System SpecsSystem Spec
25 Feb 2013   #8
Microsoft MVP


Unplug all other HD's and peripherals,

Boot into BIOS setup, reset to defaults, save changes. If an EFI BIOS, enable Legacy BIOS or Compatibility Support Module, set DVD drive first to boot, HD second. Then set SATA controller to AHCI. Save changes and Exit.

Then boot into installer DVD or flash stick burned or written using tool and latest ISO for your licensed OS version here.

At first installer screen Press Shift + F10 to open a Command Box, type:

SELECT DISK 0 (after confirming Windows 7 target HD #)
CREATE PARTITION PRIMARY SIZE=102400 (for 100gb partition, adjust as desired)

Next click Install Now, then Custom install to Clean Install Windows 7 to the partition you created. If it fails then report back at which step and the verbatim error message.

In addition read over these steps to understand the tools and methods which work best to get and maintain a perfect Clean Reinstall - Factory OEM Windows 7.

After install you can adjust partition size or Create new partitions for data, etc. in Disk Mgmt.You are creating the partition here for the purpose of marking it Active which overcomes certain install failures.
My System SpecsSystem Spec
25 Feb 2013   #9

windows 7 64 bit

ok so after "clean" it says "virtual disk service error: clean is not allowed on the disk containing the current boot, system, pagefile, crashdump or hibernation volume"
My System SpecsSystem Spec
25 Feb 2013   #10
Microsoft MVP


To receive that error you must be running the commands from Windows or WinRE on the HD.

Instead follow the steps to boot the installer DVD or flash stick to access the Command prompt, or use Option Two of System Recovery Options
My System SpecsSystem Spec

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