Recovery and boot up


  1. chaps2013
    Posts : 33
    Windows 7 Home Premium 64bit
       New #1

    Recovery and boot up


    I am working on my brothers girlfriends laptop. It is a Toshiba satellite C875D-S7225 running Windows 7 Home Premium. Somehow the laptop reset to its factory settings and deleted everything. I download Pandora Recovery which kept freezing at 11% and shut down when got to the end of the list of discovered files that been deleted. I tried doing the scan again but the program wouldn't scan again. The only way I could get the laptop to completely boot up is by Safe Mode. When I try to run Windows normally the screen freezes on the welcome screen. I turned off the password hoping it will help. I have also done restore points and try using repair off the installation DVD put can't even get it to use the DVD. Any suggestions?
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  3. AddRAM
    Posts : 13,576
    Windows 10 Pro x64
       New #2

    So what exactly, are you wanting to do ?
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  4. chaps2013
    Posts : 33
    Windows 7 Home Premium 64bit
    Thread Starter
       New #3

    I'd like to get the laptop to start normally and stop freezing at the welcome screen and try to recover deleted files
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  6. gregrocker
    Posts : 50,642
       New #4

    Everything that can possibly be done is here for Troubleshooting Windows 7 Failure to Start
    including rescuiing files in Step 9, then getting a superior Clean Reinstall - Factory OEM Windows 7.
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