I am working on my brothers girlfriends laptop. It is a Toshiba satellite C875D-S7225 running Windows 7 Home Premium. Somehow the laptop reset to its factory settings and deleted everything. I download Pandora Recovery which kept freezing at 11% and shut down when got to the end of the list of discovered files that been deleted. I tried doing the scan again but the program wouldn't scan again. The only way I could get the laptop to completely boot up is by Safe Mode. When I try to run Windows normally the screen freezes on the welcome screen. I turned off the password hoping it will help. I have also done restore points and try using repair off the installation DVD put can't even get it to use the DVD. Any suggestions?