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Windows 7: laptop stays at welcome screen. only the cursor visible and it is enla

07 Mar 2013   #21
mk1tt16v

windows 7 64 bit
 
 

ok so after 3 times it still has the same error message about the recently installed device and i t still does not boot. ill go through the trouble shooting guide now.


My System SpecsSystem Spec
.
07 Mar 2013   #22
mk1tt16v

windows 7 64 bit
 
 

sorry didnt see that last message gregrocker. ill try your suggestion now
My System SpecsSystem Spec
07 Mar 2013   #23
gregrocker

 

Does it scan and then show a Win7 installation to repair as shown here:



or is the windows blank as shown here:

My System SpecsSystem Spec
.

07 Mar 2013   #24
mk1tt16v

windows 7 64 bit
 
 

Yes it does. So i have a device to view this hard drive in another computer and copy all my files over so i am considering doing this then reinstalling windows 7. The disc that I am borrowing is a genuine one so if i choose the install option when it boots to the disc, can i use the existing product key? alternatively as it is a toshiba, if i press f2 when starting will this reinstall windows?
My System SpecsSystem Spec
07 Mar 2013   #25
gregrocker

 

Then you have an installation which may require special steps to repair, checking first for infection which can prevent repair, then manually attempting to System Restore, Repair System Files, and other steps given.
My System SpecsSystem Spec
07 Mar 2013   #26
mk1tt16v

windows 7 64 bit
 
 

ok im trying step 8 at the moment
My System SpecsSystem Spec
07 Mar 2013   #27
gregrocker

 

Good.
My System SpecsSystem Spec
07 Mar 2013   #28
mk1tt16v

windows 7 64 bit
 
 

ok so that is no good as it says there are no restore points
My System SpecsSystem Spec
07 Mar 2013   #29
gregrocker

 

If it repairs you need to remember to turn on System Restore. Ask for help if needed.

You need to run Malwarebytes in Safe Mode or Windows Defender Offline from boot disk or stick now, before attempting to repair System files.
My System SpecsSystem Spec
07 Mar 2013   #30
mk1tt16v

windows 7 64 bit
 
 

ok i am downloading windows defender now but bear with me as my internet is very slow
My System SpecsSystem Spec
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 laptop stays at welcome screen. only the cursor visible and it is enla




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