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Windows 7: laptop stays at welcome screen. only the cursor visible and it is enla

06 Mar 2013   #1
mk1tt16v

windows 7 64 bit
 
 
laptop stays at welcome screen. only the cursor visible and it is enla

Ok so i bought this laptop about 15 months ago, It is a toshiba satellite c660-28t. I have been really happy with it. However yesterday my girlfriend was using it as normal with nothing out of the ordinary , then this morning I tried to use it and it goes to the toshiba screen then says windows is loading files. after that it goes to the blue welcome screen and the only thing I can do is move the cursor (which is now about twice the usual size).
would really appreciate any help with this.
thanks

apologies if this is in the wrong section. I was not sure where to put it.


My System SpecsSystem Spec
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06 Mar 2013   #2
ajmich

Windows 7 Home Premium 64bit SP1
 
 

Are you able to boot into safe mode?

As the computer is booting press and hold your F8 Key which should bring up the "Windows Advanced Options Menu"

Use your arrow keys to move to "Safe Mode" and press your Enter key.
My System SpecsSystem Spec
06 Mar 2013   #3
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome MK no mate you are ok right here but do as AJ says and lets see if we can help out.

Just as matter of interest is the machine still at it's original specs ie you haven't added more memory or had the hard drive changed for any reason as I have found with Toshys the hard drive can be a real piece of work if you get my drift.
My System SpecsSystem Spec
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07 Mar 2013   #4
Bristii

Windows 7 Home Premium 32bit
 
 

The windows is loading files message and double size cursor gives a hint that the windows is booting in the recovery console. Try a startup repair.
Startup Repair - Microsoft Windows
Startup Repair
My System SpecsSystem Spec
07 Mar 2013   #5
gregrocker

 

If that fails try the rest of the steps for Troubleshooting Windows 7 Failure to Start
My System SpecsSystem Spec
07 Mar 2013   #6
mk1tt16v

windows 7 64 bit
 
 

Ok first, thanks for all the replies. When I hold f8 from startup it will go to the boot menu , my options at this screen are:
repair your computer
safe mode
safe mode with networking
safe mode with command prompt
anable boot logging
enable low resolution video
last known good configuration
directory services restore mode
debugging mode
disable automatic restart on system failure
disable driver signature enforcement

I have pressed enter on each of these but I get the same results every time. It says windows is loading files with a load bar then goes to the windows load bar(green one) for about 2 seconds then goes to the blue screen with a window that is black. The black window has a title at the top which says x:\windows\system32\dvrload.exe after a few seconds this disappears to leave me with the blue screen (with the swirls) permanently.
Thanks in advance
My System SpecsSystem Spec
07 Mar 2013   #7
mk1tt16v

windows 7 64 bit
 
 

Quote   Quote: Originally Posted by ICit2lol View Post
Hello and welcome MK no mate you are ok right here but do as AJ says and lets see if we can help out.

Just as matter of interest is the machine still at it's original specs ie you haven't added more memory or had the hard drive changed for any reason as I have found with Toshys the hard drive can be a real piece of work if you get my drift.
yeah the machine is exactly as it came
My System SpecsSystem Spec
07 Mar 2013   #8
gregrocker

 

I gave you the steps to troubleshoot this. Did you even bother to read them?
My System SpecsSystem Spec
07 Mar 2013   #9
mk1tt16v

windows 7 64 bit
 
 

yes I am currently in the process of reading them but thought I would be courteous and give responses to the other members as well .
My System SpecsSystem Spec
07 Mar 2013   #10
Thorsen

Win7 Home Premium 64x
 
 

I agree with Greg, there are a lot of things to try in that list. I would say a install CD is needed in this case if you can't get into safe mode or the recovery partition. If you don't have an install disc, then we can help with getting you on that path too....


Quote   Quote: Originally Posted by mk1tt16v View Post
yes I am currently in the process of reading them but thought I would be courteous and give responses to the other members as well .

Ah spoke to soon. Good to hear. let us know how you get along with the steps.
My System SpecsSystem Spec
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