laptop stays at welcome screen. only the cursor visible and it is enla

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  1. Posts : 34
    windows 7 64 bit
       #1

    laptop stays at welcome screen. only the cursor visible and it is enla


    Ok so i bought this laptop about 15 months ago, It is a toshiba satellite c660-28t. I have been really happy with it. However yesterday my girlfriend was using it as normal with nothing out of the ordinary , then this morning I tried to use it and it goes to the toshiba screen then says windows is loading files. after that it goes to the blue welcome screen and the only thing I can do is move the cursor (which is now about twice the usual size).
    would really appreciate any help with this.
    thanks

    apologies if this is in the wrong section. I was not sure where to put it.
      My Computer


  2. Posts : 57
    Windows 7 Home Premium 64bit SP1
       #2

    Are you able to boot into safe mode?

    As the computer is booting press and hold your F8 Key which should bring up the "Windows Advanced Options Menu"

    Use your arrow keys to move to "Safe Mode" and press your Enter key.
      My Computer


  3. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #3

    Hello and welcome MK no mate you are ok right here but do as AJ says and lets see if we can help out.

    Just as matter of interest is the machine still at it's original specs ie you haven't added more memory or had the hard drive changed for any reason as I have found with Toshys the hard drive can be a real piece of work if you get my drift.
      My Computer


  4. Posts : 36
    Windows 7 Home Premium 32bit
       #4

    The windows is loading files message and double size cursor gives a hint that the windows is booting in the recovery console. Try a startup repair.
    Startup Repair - Microsoft Windows
    Startup Repair
      My Computer

  5.    #5

    If that fails try the rest of the steps for Troubleshooting Windows 7 Failure to Start
      My Computer


  6. Posts : 34
    windows 7 64 bit
    Thread Starter
       #6

    Ok first, thanks for all the replies. When I hold f8 from startup it will go to the boot menu , my options at this screen are:
    repair your computer
    safe mode
    safe mode with networking
    safe mode with command prompt
    anable boot logging
    enable low resolution video
    last known good configuration
    directory services restore mode
    debugging mode
    disable automatic restart on system failure
    disable driver signature enforcement

    I have pressed enter on each of these but I get the same results every time. It says windows is loading files with a load bar then goes to the windows load bar(green one) for about 2 seconds then goes to the blue screen with a window that is black. The black window has a title at the top which says x:\windows\system32\dvrload.exe after a few seconds this disappears to leave me with the blue screen (with the swirls) permanently.
    Thanks in advance
      My Computer


  7. Posts : 34
    windows 7 64 bit
    Thread Starter
       #7

    ICit2lol said:
    Hello and welcome MK no mate you are ok right here but do as AJ says and lets see if we can help out.

    Just as matter of interest is the machine still at it's original specs ie you haven't added more memory or had the hard drive changed for any reason as I have found with Toshys the hard drive can be a real piece of work if you get my drift.
    yeah the machine is exactly as it came
      My Computer

  8.    #8

    I gave you the steps to troubleshoot this. Did you even bother to read them?
      My Computer


  9. Posts : 34
    windows 7 64 bit
    Thread Starter
       #9

    yes I am currently in the process of reading them but thought I would be courteous and give responses to the other members as well .
      My Computer


  10. Posts : 3,300
    Win7 Home Premium 64x
       #10

    I agree with Greg, there are a lot of things to try in that list. I would say a install CD is needed in this case if you can't get into safe mode or the recovery partition. If you don't have an install disc, then we can help with getting you on that path too....


    mk1tt16v said:
    yes I am currently in the process of reading them but thought I would be courteous and give responses to the other members as well .

    Ah spoke to soon. Good to hear. let us know how you get along with the steps.
      My Computer


 
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