New
#1
laptop stays at welcome screen. only the cursor visible and it is enla
Ok so i bought this laptop about 15 months ago, It is a toshiba satellite c660-28t. I have been really happy with it. However yesterday my girlfriend was using it as normal with nothing out of the ordinary , then this morning I tried to use it and it goes to the toshiba screen then says windows is loading files. after that it goes to the blue welcome screen and the only thing I can do is move the cursor (which is now about twice the usual size).
would really appreciate any help with this.
thanks
apologies if this is in the wrong section. I was not sure where to put it.