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Windows 7: Shutting down abruptly

14 Mar 2013   #1
mehdibaghaee

Windows 7 Professional x64
 
 
Shutting down abruptly

I suffer from abruptly shutting down of my machine. The problem is:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1065

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000004
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88001BEA82B
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\031513-36987-01.dmp
C:\Users\Mehdi\AppData\Local\Temp\WER-81136-0.sysdata.xml

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Here attached the relating dump file.

help me how to fix the problem.
Regards,




Attached Files
File Type: rar 031513-36987-01.rar (25.4 KB, 2 views)
My System SpecsSystem Spec
.
15 Mar 2013   #2
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Hello mehdibaghaee and welcome to Seven Forums.

According to the bugcheck analysis, you have a problem with the hssdrv6 driver. This is the Hotspot Shield Routing Driver.

Driver Reference Table - hssdrv6.sys

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000004, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88001bea82b, address which referenced memory

Debugging Details:
------------------

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003305100
 0000000000000004 

CURRENT_IRQL:  2

FAULTING_IP: 
hssdrv6+482b
fffff880`01bea82b 44395804        cmp     dword ptr [rax+4],r11d

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  svchost.exe

TRAP_FRAME:  fffff880031922d0 -- (.trap 0xfffff880031922d0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=000000000101a8c0
rdx=0000000000000001 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88001bea82b rsp=fffff88003192460 rbp=fffffa8003c077d0
 r8=0000000000000101  r9=fffffa8005a1161a r10=0000000000000000
r11=000000000101a8c0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
hssdrv6+0x482b:
fffff880`01bea82b 44395804        cmp     dword ptr [rax+4],r11d ds:013c:00000000`00000004=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800030cc1e9 to fffff800030ccc40

STACK_TEXT:  
fffff880`03192188 fffff800`030cc1e9 : 00000000`0000000a 00000000`00000004 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`03192190 fffff800`030cae60 : fffffa80`0605b632 fffffa80`07221bd0 fffffa80`0605b62a 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`031922d0 fffff880`01bea82b : 00000000`00000002 00000000`00000001 00000000`00000000 fffffa80`03c077d0 : nt!KiPageFault+0x260
fffff880`03192460 00000000`00000002 : 00000000`00000001 00000000`00000000 fffffa80`03c077d0 00000000`00000000 : hssdrv6+0x482b
fffff880`03192468 00000000`00000001 : 00000000`00000000 fffffa80`03c077d0 00000000`00000000 00000000`00000000 : 0x2
fffff880`03192470 00000000`00000000 : fffffa80`03c077d0 00000000`00000000 00000000`00000000 fffffa80`05a0dae8 : 0x1

STACK_COMMAND:  kb

FOLLOWUP_IP: 
hssdrv6+482b
fffff880`01bea82b 44395804        cmp     dword ptr [rax+4],r11d

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  hssdrv6+482b

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hssdrv6

IMAGE_NAME:  hssdrv6.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5126cd26

FAILURE_BUCKET_ID:  X64_0xD1_hssdrv6+482b

BUCKET_ID:  X64_0xD1_hssdrv6+482b

Followup: MachineOwner
---------
I'd suggest uninstalling Hotspot Shield. Then check for damaged or corrupt system files by running a system file checker scan from an elevated command prompt (option two.) If problems are found, run the scan 3 times and immediately reboot the computer after each scan.

SFC /SCANNOW Command - System File Checker

EDIT: I would also suggest you use the "Contact Us" link at the bottom of any Forum page to ask one of the Administrators to move this thread to the BSOD Help and Support section. It will be seen by the BSOD experts who may have additional suggestions for you to follow.
My System SpecsSystem Spec
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