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#11
Hi thunper427 and welcome to the Forum. The clean Factory Reinstall Tutorial is probably your best bet at the moment. You will be able to perform a Repair Install which should fix your problems and leave your data intact. (Caution: back up all your data anyway) Now, beyond that, manufactures no longer supply Windows DVD's with new systems. However, they do provide a program on your computer to Create (burn) a set of Recovery DVD's that you can use to restore your system back to Factory Condition. All your data is lost with this method. This is the very first thing a person should do on purchasing a new laptop. You would use these to restore to a new hard Drive.
Secondly, there is an option at bootup (look at your manual to find what keys to hit) to restore to Factory Condition from a hidden partition already on your computer. You would use this method if the hard drive was physically ok but Windows was beyond repair. Be aware that this method also erases user data..
Good luck and keep us posted on your progress.
Cheers
JohnnyA
Last edited by johnnya; 15 Mar 2013 at 18:20.