Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: "Bad Image" error when trying to print from Outlook & FoxPro 9


22 Mar 2013   #1

windows 7 64
 
 
"Bad Image" error when trying to print from Outlook & FoxPro 9

Environment:
Lenovo 3695H5U workstation on Windows Domain Server
Windows 7 Prof. 64 Sp1
8GB RAM
Intel Xeon CPU E3-1225 V2 3.2ghz
Up-to-date on Windows updates
User has admin rights
Symantec Endpoint.Cloud and Malwarebytes say it's clean


Problem:
This PC has been in place for 4 months with no problems. On 3/4/2013 the user tried to print an email from Outlook 2010 and got a "Close Preview:Outlook.exe - Bad Image" error. The body of the error says...

"C:\windows\system32\prnfldr.dll is either not designed to run on Windows or...).


They get a similar error when trying to print from Visual Foxpro 9 w/sp3.

In both cases, it's always saying that prnfldr.dll is the problem.


There is an identical PC in the same area. I copied this file from the working PC to this one, but the problem persists.


The strange thing this is that Outlook will sometimes print without incident. Visual Foxpro always gets this error.

Has anyone ever seen this before?


Thanks!


My System SpecsSystem Spec
.

22 Mar 2013   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Try from elevated command prompt:

Code:
sfc/scannow
Any errors?
My System SpecsSystem Spec
22 Mar 2013   #3

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by RichDay View Post
Environment:
Lenovo 3695H5U workstation on Windows Domain Server
Windows 7 Prof. 64 Sp1
8GB RAM
Intel Xeon CPU E3-1225 V2 3.2ghz
Up-to-date on Windows updates
User has admin rights
Symantec Endpoint.Cloud and Malwarebytes say it's clean


Problem:
This PC has been in place for 4 months with no problems. On 3/4/2013 the user tried to print an email from Outlook 2010 and got a "Close Preview:Outlook.exe - Bad Image" error. The body of the error says...

"C:\windows\system32\prnfldr.dll is either not designed to run on Windows or...).


They get a similar error when trying to print from Visual Foxpro 9 w/sp3.

In both cases, it's always saying that prnfldr.dll is the problem.


There is an identical PC in the same area. I copied this file from the working PC to this one, but the problem persists.


The strange thing this is that Outlook will sometimes print without incident. Visual Foxpro always gets this error.

Has anyone ever seen this before?


Thanks!
c:\windows\syswow64 folder has prnfldr.dll as well. did you replace that file as well from a good working machine?
My System SpecsSystem Spec
.


22 Mar 2013   #4

windows 7 64
 
 

I just contacted our IT people and failed to bring me up to date on the latest attempts to fix this.

They say they did run it and it found errors that could not be fixed. It did not specify what those errors were. They then ran a Windows Repair utility. After that was run, the problem was not fixed and the sfc scan, again, reported errors that could not be fixed.

Sorry, I thought I had the most recent information when I posted this.
My System SpecsSystem Spec
22 Mar 2013   #5

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by RichDay View Post
I just contacted our IT people and failed to bring me up to date on the latest attempts to fix this.

They say they did run it and it found errors that could not be fixed. It did not specify what those errors were. They then ran a Windows Repair utility. After that was run, the problem was not fixed and the sfc scan, again, reported errors that could not be fixed.

Sorry, I thought I had the most recent information when I posted this.
Windows 7 startup repair can't detect and fix it! Windows is working fine and boots fine.

What errors did sfc detect and wasn't able to fix? See SFC /SCANNOW Command - System File Checker . Post sfcdetails.txt

prnfldr.dll has never been changed by service pack or windows update. Just grab them from a working Windows 7 machine. The file is in c:\windows\system32 and c:\windows\syswow64
My System SpecsSystem Spec
22 Mar 2013   #6

windows 7 64
 
 

I really appreciate the help with this.


Attached Files
File Type: txt sfcdetails.txt (817.7 KB, 3 views)
My System SpecsSystem Spec
22 Mar 2013   #7

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by RichDay View Post
I really appreciate the help with this.
You posted cbs.log, not what I requested! but I analyze it now
My System SpecsSystem Spec
22 Mar 2013   #8

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by RichDay View Post
I really appreciate the help with this.
these are the problems


Attached Files
File Type: txt sfc.txt (5.5 KB, 5 views)
My System SpecsSystem Spec
22 Mar 2013   #9

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Run this tool System Update Readiness Tool fixes Windows Update errors in Windows 8, Windows 7, Windows Vista, Windows Server 2008 R2, and Windows Server 2008
Afterwards post 2 files. The System Update Readiness Tool creates a log file that captures any issues that the tool found or fixed. The log file is located here:
  • %SYSTEMROOT%\Logs\CBS\CheckSUR.log
  • %SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log
Run tool twice to see if it fixed it
My System SpecsSystem Spec
Reply

 "Bad Image" error when trying to print from Outlook & FoxPro 9




Thread Tools




Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:21 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33