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Windows 7: Explorer constant crashes; Not Restarting.

07 Apr 2013   #1
sahildave1991

Windows 7 Ultimate x64
 
 
Explorer constant crashes; Not Restarting.

My explorer crashes from time to time, just randomly. Its not forced by anything I guess, it even happens if I close the lid of my laptop and open it again. It's just arbitrary. If i start "explorer.exe" or "explorer" from the task manager, nothing happens, explorer.exe flashes for a second in the processes tab and then disappears. I am attaching some dump file which I had created using this link (5th post by auggy, telling to create a registry file)

I dont have the software to go through the dump files, so please help me find a solution.
I am in no position to do a reinstall of Windows (win 7 x64)


My System SpecsSystem Spec
.
07 Apr 2013   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Please follow steps outlined here to get BSOD help:

http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
07 Apr 2013   #3
sahildave1991

Windows 7 Ultimate x64
 
 

please review


Attached Files
File Type: zip SF_31-03-2013.zip (1.86 MB, 4 views)
My System SpecsSystem Spec
.

09 Apr 2013   #4
sahildave1991

Windows 7 Ultimate x64
 
 

bing!
My System SpecsSystem Spec
09 Apr 2013   #5
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Thanks. I'll have a look at these after dinner.

In the meantime, could you do the following for me?

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click 'Copy' - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the validation tool here in your next reply

More info: Windows Genuine and Activation Issue Posting Instructions
My System SpecsSystem Spec
09 Apr 2013   #6
sahildave1991

Windows 7 Ultimate x64
 
 

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
Windows Product ID: 00426-OEM-8992662-00400
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {4ACDDC2E-ADB3-4E69-900E-43A4417191DF}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4ACDDC2E-ADB3-4E69-900E-43A4417191DF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-2946241518-1234197740-313863799</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron N5010</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A14</Version><SMBIOSVersion major="2" minor="6"/><Date>20110608000000.000000+000</Date></BIOS><HWID>952F3307018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600400-02-1033-7600.0000-1772012
Installation ID: 006893106183404574539754452746857314622512398114791753
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: P4K27
License Status: Licensed
Remaining Windows rearm count: 5
Trusted time: 09-Apr-13 4:23:34 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: PAAAAAIABAABAAEAAQACAAAABAABAAEA6GHGTzSWpRacfDSJoLq+LfbJ2rCN72I96poAo/5AKr+Qv1xd

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            DELL          WN09    
  FACP            DELL          WN09   
  HPET            DELL        WN09
  MCFG            DELL        WN09
  SSDT            AMICPU        PROC
  SLIC            DELL          WN09   
  OSFR            DELL          M08
My System SpecsSystem Spec
10 Apr 2013   #7
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

That looks OK. But you don't have any DMP files in your SF ZIP attachment.

Check to see that minidumps are enabled:
Dump Files - Configure Windows to Create on BSOD
My System SpecsSystem Spec
10 Apr 2013   #8
sahildave1991

Windows 7 Ultimate x64
 
 

I had used the tutorial, as I have a 4GB RAM, I used the paging size as 4096-5000 MB for C: drive and then selected the complete memory dump. Is there something wrong? (pls see screenshots)

Does the initial files that I had uploaded "crashdumps.zip" help? I had linked the page that I had used as a tutorial.
My System SpecsSystem Spec
10 Apr 2013   #9
sahildave1991

Windows 7 Ultimate x64
 
 

I had a doubt. I am not getting any BSOD, its just a random crash of explorer. The taskbar disappears and (sometimes) comes back but without the battery, network, sound options in the system tray. So, without BSOD are there any minidump files being created?
My System SpecsSystem Spec
10 Apr 2013   #10
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Mmm. OK. Perhaps its just a system corruption? Lets try this:

1. Click Start
2. In the search box, type cmd
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type sfc /scannow and hit enter.

Report the content of the output window once it finishes.
My System SpecsSystem Spec
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 Explorer constant crashes; Not Restarting.




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