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Windows 7: Start Menu Icons Images Disappeared, Can't Get Them Back

08 Apr 2013   #1
roma1625

Windows 7 Ultimate N 64-bit
 
 
Start Menu Icons Images Disappeared, Can't Get Them Back

Something happened about a week and a half ago that I'm sure caused this problem (I guess something got corrupted, just don't know what else to do to try to fix it). I was getting a "Windows 7 7601 Build Not Genuine" message on my desktop. I fixed that problem by uninstalling Windows updates one by one, then trying to re-activate Windows. It finally worked, but this icon image issue persists.

Here is the problem: Some of my start menu programs icon images only show up as the generic images instead of program specific icons. Specifically, all MS Office programs, all Apple programs, and all Intuit programs. Others are fine. See attached screenshots. I have found solutions on here and other places on the web, none of which work. Specifically:

1. Numerous methods of deleting the Iconcache.db file, then rebooting and having it regenerate itself.

2. Created another user. Same problem on that account, also.

3. Scanned using sfc/scannow. Says everything is OK.

4. Scanned (full) for viruses and malware using free versions of Avast, Spybot S&D, Malwarebytes, and Superantispyware. Nothing found.

5. System Restore to a point before problem occurred. Doesn't fix it.

I'm willing to try anything other than re-installing Windows because that's just too much hassle. Honestly, I would rather live with the problem than do that as long as this isn't going to cause other, more harmful problems.

On the screenshots, pay no attention to icons on taskbar because I did those manually by creating shortcuts directly from the programs' exe files.

Thanks!




Attached Thumbnails
Start Menu Icons Images Disappeared, Can't Get Them Back-print-screen-1.png   Start Menu Icons Images Disappeared, Can't Get Them Back-print-screen-2.png  
My System SpecsSystem Spec
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09 Apr 2013   #2
roma1625

Windows 7 Ultimate N 64-bit
 
 

Does anybody even have a theory as to why this is happening? Something to do with the registry, maybe?
My System SpecsSystem Spec
09 Apr 2013   #3
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

My suggestion would be to go here.

Windows Updates & Activation - Windows 7 Help Forums

Follow the instruction at the top of the page for Activation problems and Windows Update problems.

Those two things must be correct or you will have nothing but problems.
My System SpecsSystem Spec
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09 Apr 2013   #4
roma1625

Windows 7 Ultimate N 64-bit
 
 

I'm sorry, but I'm not sure I understand what to do. I read and used many of those tools and tutorials when I was having the activation problem, but the activation problem has been solved. Also, I never had any problems updating, but I'm pretty sure that one of the updates caused the activation problem, since the activation problem went away when I uninstalled the update. So now I don't understand which tools on that part of the site you're saying to use for this icon image problem.
My System SpecsSystem Spec
09 Apr 2013   #5
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

You post #1.

I was getting a "Windows 7 7601 Build Not Genuine" message on my desktop. I fixed that problem by uninstalling Windows updates one by one, then trying to re-activate Windows. It finally worked, but this icon image issue persists.

That indicates that you could still have a Activations problem and/or Update problem. Which can be from many things.

Just follow my post #3 and they will be able to verify whether you do or do not have any more problems in those areas.
To me doing anything else at this time could be a complete wast of time for you and whoever is trying to help.

Because you or I don't think their is a problem in those areas means nothing. They have experts that can and will verify yes or no on those kinds of things. If they do find a problem they can guide you on how to repair it.

Now if you don't want to do what I suggest that's fine it's your computer.
Have a nice day.
My System SpecsSystem Spec
09 Apr 2013   #6
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Hi Roma

See if this will help .

Icon Cache - Rebuild
My System SpecsSystem Spec
09 Apr 2013   #7
roma1625

Windows 7 Ultimate N 64-bit
 
 

VistaKing,

Thanks. Tried that, didn't work.

Layback Bear,

They said everything looks fine over on the Windows Updates & Activation Forum.
My System SpecsSystem Spec
09 Apr 2013   #8
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Roma can you run the tool below


DDS

download

Double click the dds icon to run the tool.
Place a check next to attact.txt and click Start . When done, DDS will open two logs
DDS.txt
Attach.txt
Save two logs onto your desktop and upload them with your reply
My System SpecsSystem Spec
09 Apr 2013   #9
roma1625

Windows 7 Ultimate N 64-bit
 
 

Done and two files attached


Attached Files
File Type: txt DDS.txt (20.7 KB, 4 views)
File Type: txt Attach.txt (9.9 KB, 4 views)
My System SpecsSystem Spec
09 Apr 2013   #10
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Id remove Spybot using RevoUninstaller . Allow it to scan for left over registry keys click Select All click Delete then click Next let it scan for left over files and folders . Click on Select All than click on Delete than Next . Restart PC

Run a scan with this

AdwCleaner

download

Save to the Desktop

Right-click on adwcleaner.exe and choose Run as administrator

Click the Search button

Upload the AdwCleaner[Sn].txt in your reply.

Note   Note
The log file is at C:\AdwCleaner[Sn].txt
My System SpecsSystem Spec
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