New
#1
New Computer - "Black Screen" - Fan "Ramps Up"
Hello All,
I just received a brand new computer a few days ago from CyberPower PC. I've attached the specs below.
That being said, I noticed a problem when I was "in a game" and within an hr, the fan revved up, and the computer shut down to black screen (monitor read "no input"). Thinking this was a one-off, I tried again, and the same symptoms persist - after playing for some time, the screen goes blank (no error messages), the fan rev's up, and requires a hard reboot. As an FYI, I paid Cyberpower to OC this computer for me. No error message whatsoever.
Next, during one of the "hard reboots", a message popped up before windows that said the setting were unstable, and that I had to reduce my clock speed down - so I clicked accept (there were no other options to potentially ignore this message).
Here are the steps I've taken to date:
1. Upgrade the MOBO / GPU drivers.
2. Plugged the system directly into the outlet to ensure adequate power (as opposed to power bar).
3. Ensured RAM and GPU was seated properly.
4. Ran MEMTEST - no issues.
5. Ran Prime 95 -> Torture Test -> Blend - Causes a "FATAL ERROR" every time as per below:
"FATAL ERROR: Rounding was 0.5, expected less than 0.4"
"Hardware failure detected - consult stress.txt file"
Torture Test Completed 181 Tests in 2 hrs 57 minutes - 1 error, 0 warnings" .
Each "worker" in this test (I'm assuming for each core) had a different result as per below:
Worker 1 - no error
Worker 2 - Rounding was 0.5, expected less than 4
Worker 3 - Rounding was 0.5, expected less than 4
Worker 4 - Rounding was 0.4996338901, expected less than 4.
My CPU spec's are as follows:
CPU: Intel® Core™ i5-3570K 3.40 GHz 6MB Intel Smart Cache LGA1155 (All Venom OC Certified)
CD: 24X Double Layer Dual Format DVD+-R/+-RW + CD-R/RW Drive (BLACK COLOR)
CAS: Cooler Master HAF 912 Mid-Tower Gaming Case w/ Adjustable HDD Cage (Black Color) [+18]
FREEBIE_MB: FREE! 802.11N Dual Band Wireless + Bluetooth 4.0 Expansion Card [+0]
FAN: Asetek 510LC Liquid Cooling System 120MM Radiator & Fan (Enhanced Cooling Performance + Extreme Silent at 20dBA) (Dual Standard 120MM Fans (Push-Pull) [+9])
HDD2: 1TB Western Digital Caviar Blue SATA-III 6.0Gb/s 7200 RPM HDD [+94] (Single Drive)
HDD: 250 GB SAMSUNG 840 Series SATA-III 6.0Gb/s SSD - 540MB/s Read & 250MB/s Write [+107] (Single Drive)
IUSB: Built-in USB 2.0 Ports
MOTHERBOARD: * [CrossFireX/SLI] GIGABYTE GA-Z77X-D3H Intel Z77 Chipset DDR3 ATX Mainboard w/ IRST, Lucid Virtu MVP, Ultra Durable4 Classic, 7.1 HD Audio, GbLAN, 3x Gen3 PCIe x16, 3x PCIe x1 & 1 PCI (All Venom OC Certified) [+41]
MEMORY: 8GB (4GBx2) DDR3/1600MHz Dual Channel Memory (Patriot Viper 3 Intel Extreme Masters Edition [+9])
NETWORK: Onboard Gigabit LAN Network
OVERCLOCK: Extreme OC (Extreme Overclock 20% or more) [+49]
OS: Microsoft® Windows 7 Home Premium [+0] (64-bit Edition)
POWERSUPPLY: * 750 Watts - Corsair CMPSU-750TXV2 80 Plus Power Supply - Quad SLI Ready [+57]
SOUND: HIGH DEFINITION ON-BOARD 7.1 AUDIO
TUNING: Intel® Core™ i5-3570K Performance Tuning Protection Plan by Intel [+24]
VIDEO: AMD Radeon HD 7950 3GB 16X PCIe 3.0 Video Card [+187] (Major Brand Powered by AMD)
FYI - I've run Speedfan during the crashes in Prime95 and during gaming, and no temperatures seem off (the highest the CPU got was ~ 50 Celsius).
The system is under warrranty - but this isn't the ideal scenario for me as the shipping to fix it will cost me approx $200.
Andrew.