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Windows 7: Error 0x8004fe21 windows not genuine any longer after updates.

14 Apr 2013   #1
kamilr

WIn 7 x64
 
 
Error 0x8004fe21 windows not genuine any longer after updates.

Hi. Can I ask you guys please to have a look at my MGADiag results to help me resolve this issue.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-HVVG2-BYQWW-C9RM7
Windows Product Key Hash: 7zE3kaHDonGTO9nGRR9K26OxQf0=
Windows Product ID: 00359-OEM-8703386-89207
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {5ECF1E11-3CA1-4B56-B814-F8A64D6D4C83}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5ECF1E11-3CA1-4B56-B814-F8A64D6D4C83}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-C9RM7</PKey><PID>00359-OEM-8703386-89207</PID><PIDType>3</PIDType><SID>S-1-5-21-1230100441-855475378-3297789758</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2209 </Version><SMBIOSVersion major="2" minor="5"/><Date>20100921000000.000000+000</Date></BIOS><HWID>C6C13C07018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-033-889207-02-2057-7601.0000-1012013
Installation ID: 005235760673825394929195197560816794888293921525397146
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: C9RM7
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 14/04/2013 15:17:35

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000000004
Event Time Stamp: 4:14:2013 15:11
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\wat\npwatweb.dll


HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAonYa9GwjGLC0g9ZmnBngRXyYtr7qgg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 092110 APIC0924
FACP 092110 FACP0924
HPET 092110 OEMHPET
MCFG 092110 OEMMCFG
OEMB 092110 OEMB0924
OSFR 092110 OEMOSFR


My System SpecsSystem Spec
.
14 Apr 2013   #2
Faladu

Windows 7 Ultimate Retail Box (64-bit installed) + Service Pack 1
 
 

I'd call Microsoft up first on that, otherwise the standard re-activate procedure.

You have 4 more reactivations I just noticed in that log you posted, per:

Remaining Windows rearm count: 4

I'd let a M$ rep walk you through it in case anything else weird happens, they have hopefully heard it all or at least have a good
knowledge base ON THEIR OS! 8)

I thought I remembered using a small download to reactivate, but just went looking for that, and sites were advising call Microsoft, so maybe even that is obsolete, any way.
My System SpecsSystem Spec
14 Apr 2013   #3
kamilr

WIn 7 x64
 
 

Cheers. I will try that. I actually tried to re-activate (I think) by re-typing the product key which did not resolve it.
My System SpecsSystem Spec
.

14 Apr 2013   #4
kamilr

WIn 7 x64
 
 

Quote   Quote: Originally Posted by Faladu View Post
You have 4 more reactivations I just noticed in that log you posted, per:

Remaining Windows rearm count: 4

I'd let a M$ rep walk you through it in case anything else weird happens, they have hopefully heard it all or at least have a good
knowledge base ON THEIR OS! 8)

Lovely. This is something else then. Thanks for your reply.
My System SpecsSystem Spec
14 Apr 2013   #5
kamilr

WIn 7 x64
 
 

I have found solution with a help of a member on another forum. The problem was with a file in WIndows :

Tampered File: %systemroot%\system32\wat\npwatweb.dll

After uninstalling and manual install of the same all problems seem to have been fixed. Cheers
My System SpecsSystem Spec
14 Apr 2013   #6
Faladu

Windows 7 Ultimate Retail Box (64-bit installed) + Service Pack 1
 
 

Cool, thanks for the follow up, I will note that one too, oh and better, back mine up!

Mine was dated 7/4/12 with size of 138,664

I hope that it isn't encoded with specific serial, in that case if it came from another source, may die yet again.
My System SpecsSystem Spec
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