Error 0x8004fe21 windows not genuine any longer after updates.


  1. kamilr
    Posts : 4
    WIn 7 x64
       New #1

    Error 0x8004fe21 windows not genuine any longer after updates.


    Hi. Can I ask you guys please to have a look at my MGADiag results to help me resolve this issue.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-HVVG2-BYQWW-C9RM7
    Windows Product Key Hash: 7zE3kaHDonGTO9nGRR9K26OxQf0=
    Windows Product ID: 00359-OEM-8703386-89207
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {5ECF1E11-3CA1-4B56-B814-F8A64D6D4C83}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5ECF1E11-3CA1-4B56-B814-F8A64D6D4C83}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-C9RM7</PKey><PID>00359-OEM-8703386-89207</PID><PIDType>3</PIDType><SID>S-1-5-21-1230100441-855475378-3297789758</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2209 </Version><SMBIOSVersion major="2" minor="5"/><Date>20100921000000.000000+000</Date></BIOS><HWID>C6C13C07018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00174-033-889207-02-2057-7601.0000-1012013
    Installation ID: 005235760673825394929195197560816794888293921525397146
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: C9RM7
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 14/04/2013 15:17:35

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000004
    Event Time Stamp: 4:14:2013 15:11
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\wat\npwatweb.dll


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAonYa9GwjGLC0g9ZmnBngRXyYtr7qgg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC 092110 APIC0924
    FACP 092110 FACP0924
    HPET 092110 OEMHPET
    MCFG 092110 OEMMCFG
    OEMB 092110 OEMB0924
    OSFR 092110 OEMOSFR
      My Computer
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  3. Faladu
    Posts : 1,269
    Windows 7 Ultimate Retail Box (64-bit installed) + Service Pack 1
       New #2

    I'd call Microsoft up first on that, otherwise the standard re-activate procedure.

    You have 4 more reactivations I just noticed in that log you posted, per:

    Remaining Windows rearm count: 4

    I'd let a M$ rep walk you through it in case anything else weird happens, they have hopefully heard it all or at least have a good
    knowledge base ON THEIR OS! 8)

    I thought I remembered using a small download to reactivate, but just went looking for that, and sites were advising call Microsoft, so maybe even that is obsolete, any way.
    Last edited by Faladu; 14 Apr 2013 at 10:28.
      My Computer
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  4. kamilr
    Posts : 4
    WIn 7 x64
    Thread Starter
       New #3

    Cheers. I will try that. I actually tried to re-activate (I think) by re-typing the product key which did not resolve it.
      My Computer
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  6. kamilr
    Posts : 4
    WIn 7 x64
    Thread Starter
       New #4

    Faladu said:
    You have 4 more reactivations I just noticed in that log you posted, per:

    Remaining Windows rearm count: 4

    I'd let a M$ rep walk you through it in case anything else weird happens, they have hopefully heard it all or at least have a good
    knowledge base ON THEIR OS! 8)

    Lovely. This is something else then. Thanks for your reply.
      My Computer
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  7. kamilr
    Posts : 4
    WIn 7 x64
    Thread Starter
       New #5

    I have found solution with a help of a member on another forum. The problem was with a file in WIndows :

    Tampered File: %systemroot%\system32\wat\npwatweb.dll

    After uninstalling and manual install of the same all problems seem to have been fixed. Cheers
      My Computer
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  8. Faladu
    Posts : 1,269
    Windows 7 Ultimate Retail Box (64-bit installed) + Service Pack 1
       New #6

    Cool, thanks for the follow up, I will note that one too, oh and better, back mine up!

    Mine was dated 7/4/12 with size of 138,664

    I hope that it isn't encoded with specific serial, in that case if it came from another source, may die yet again.
      My Computer
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