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Windows 7: No programs load on main account, system must be shut down manually

14 Apr 2013   #1
nmayer80

Windows 7 Home Premium 64bit
 
 
No programs load on main account, system must be shut down manually

Running windows 7 home premium 64bit, my administrator account is completely unusable. Following login, I occasionally have time to open one program or window before all programs stop responding, and new ones fail to open. No error codes are given. Trying to shut down normally clears everything except my background, and then proceeds no further. My mouse is free to move, but shutdown can only be performed by holding the power button down.
Fixes I have tried:
1. System restore: no change
2. sfc /scannow: Cannot perform as administrator, doesn't make it past verification stage.
3. msconfig: The startup services, not startup programs, are the source of my issue. The problem seems to be related to startup services related to network and internet access. I could not narrow it down to one file, it may be multiple files causing the problem.

Note: My guest account works fine, as I am typing this message from that account. I am not sure what other options I have as far as my original account goes. Are there any fixes for malfunctioning startup services? Thank you in advance for any help you can give, I am at a loss.


My System SpecsSystem Spec
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15 Apr 2013   #2
roboticarm

Windows 7 Home Premium x64
 
 

Firstly I would suggest you to do a clean boot and see if it helps: Troubleshoot Application Conflicts by Performing a Clean Startup

Then do a malware scan: Malwarebytes : Free anti-malware download

If nothing works, then perform a repair install: Repair Install

A repair install should fix the services.
My System SpecsSystem Spec
15 Apr 2013   #3
nmayer80

Windows 7 Home Premium 64bit
 
 

The services causing the problem are microsoft, not 3rd party. So the clean boot wasnt helpful. The malware scan found a large amount (around 70) objects, and was able to delete all of them, so many thanks for that suggestion. It still was not able to fix my problem, however. As far as the repair install, I am somewhat confused:
1. Do I need a disk to perform the repair install? The tutorial hinted at some way of downloading the proper materials onto a flashdrive, but I am not sure if this works, as I do not have a disk containing windows 7.
2. If I cannot do this, are there any other options? (Such as transferring administrative power to a new account, and deleting my old one).
Again, thanks for the help!
My System SpecsSystem Spec
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15 Apr 2013   #4
roboticarm

Windows 7 Home Premium x64
 
 

Thanks for reporting back.

Yes, you need the Windows 7 installation media in order to do a repair install. If you don't have that, you can legally download Windows 7 ISO file. Once you download, you'll need to burn the ISO to a DVD or make a bootable pendrive using a software such as UltraISO. If you are interested in doing so, please download it first and then tell me, I'll help you out.

You will need to run the setup from within Windows to perform a repair install.

Also, as you said, create a new account and see if things work there. If yes, then set it up the way you want and delete the old account though I strongly recommend you to perform a repair install since the condition of your system does seem to be ill.

Thanks,
Robo
My System SpecsSystem Spec
15 Apr 2013   #5
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

My I suggest that before you do any thing that you check and make sure you system is clean of all infections.
You stated that Malwarebytes Anti Malware was able to remove around 70 infection found.
Malwarebytes Anti Malware doesn't remove other types of infections. Virus, torjans, rootkits ect.

My suggestion would be to go to this part of our Forum for help with infections first.
http://www.sevenforums.com/system-security/

Link this thread so they know why you are there.

No programs load on main account, system must be shut down manually
My System SpecsSystem Spec
15 Apr 2013   #6
nmayer80

Windows 7 Home Premium 64bit
 
 

Layback Bear: have already done a scan using mcafee, it did not detect any problems

RoboticArm: With regard to the Windows 7 iso, will I have to pay for the new software in order for it to function past the 30 day free trial? Or is there some way of finding/using my current activation key in order to avoid the rather large expense?
My System SpecsSystem Spec
15 Apr 2013   #7
roboticarm

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by nmayer80 View Post
Layback Bear: have already done a scan using mcafee, it did not detect any problems

RoboticArm: With regard to the Windows 7 iso, will I have to pay for the new software in order for it to function past the 30 day free trial? Or is there some way of finding/using my current activation key in order to avoid the rather large expense?
If you have a legal license (activation key) with you, then no worries. You just need to make sure you download the correct version for which you have a license.

Go here, this page's looks pretty nice: Windows 7 (SP1 Included) Download - Softpedia

Note   Note
See brother, I can't guarantee you if repair install would work, but has lot of chances it will, you might even end up with the need to do a clean install, so be prepared! Your system's ill!
My System SpecsSystem Spec
15 Apr 2013   #8
nmayer80

Windows 7 Home Premium 64bit
 
 

RoboticArm: If the activation key is not contained on the computer, then I don't have an activation key. I purchased the computer from a friend a few years back, fairly certain he threw away the box long before he sold it to me. Is it possible to find the key without having any physical copy?
My System SpecsSystem Spec
15 Apr 2013   #9
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

My System SpecsSystem Spec
15 Apr 2013   #10
roboticarm

Windows 7 Home Premium x64
 
 

You need to have an activation key. Look for a rectangular Microsoft sticker somewhere underside your laptop, it can even be hidden behind the battery. Remove the battery and check if it's there. If it is, it should have a key printed on it.
My System SpecsSystem Spec
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 No programs load on main account, system must be shut down manually




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