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Windows 7: How do I fix my computer from freezing when opening certain web pages

17 Apr 2013   #11
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Fluffydonkeys View Post
Quote   Quote: Originally Posted by Kaktussoft View Post

It's easy to reproduce. Let's do a test
  1. start defragging your disks. Now you see your disk light flashing all the time.
  2. goto facebook so it freezes
Is disk light still flashing all the time? If so.. defrag process is still running and computer ISN'T frozen!
If that would be so, then still I cannot use my computer normally, because I can't click anything and thus use my computer. I don't really care if it really freezes completely or it just doesn't let me do anything. I just want my computer to work again. I suppose it freezes, cause sound stops too. Is there a practical use of me doing what you said?
I just want to know what really happens. It doesn't freeze!! Mouse is still working.

any idea when problem started?


My System SpecsSystem Spec
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17 Apr 2013   #12
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Also same problem when doing Troubleshoot Application Conflicts by Performing a Clean Startup ?
Do step 3 when done testing.

If still problems after clean boot. Try safe mode with networking.. same problem?
My System SpecsSystem Spec
17 Apr 2013   #13
Fluffydonkeys

Windows 7 Home Basic x64
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
Create a shutdown shortcut on your desktop. Shut Down Computer Shortcut - Create

Test if it works.

Open a browser and make the browser window smaller so you can see the shutdown shortcut. Browse to facebook so it freezes. Doubleclick on the shutdown shortcut. Does computer shutdown?
OK I did that and as soon as it froze, I clicked it. This time, though, I waited for about 40 seconds and suddenly my computer un-froze. And as soon as it did it shut itself down through the shortcut I clicked when it froze. I never waited that long though. It's a bit of a relief, but I still don't know why it jams completely for such a long time.
My System SpecsSystem Spec
.

17 Apr 2013   #14
Fluffydonkeys

Windows 7 Home Basic x64
 
 

It started about 2-3 weeks ago, but I can't really link it to a specific event.
My System SpecsSystem Spec
17 Apr 2013   #15
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Fluffydonkeys View Post
Quote   Quote: Originally Posted by Kaktussoft View Post
Create a shutdown shortcut on your desktop. Shut Down Computer Shortcut - Create

Test if it works.

Open a browser and make the browser window smaller so you can see the shutdown shortcut. Browse to facebook so it freezes. Doubleclick on the shutdown shortcut. Does computer shutdown?
OK I did that and as soon as it froze, I clicked it. This time, though, I waited for about 40 seconds and suddenly my computer un-froze. And as soon as it did it shut itself down through the shortcut I clicked when it froze. I never waited that long though. It's a bit of a relief, but I still don't know why it jams completely for such a long time.
If I goto to www.facebook.com my computer doesn't update the screen at all. Mouse not working... all on screen stays the same. disk light is flashing during the freeze. so it's doing something. Ater about 6 seconds all is working again... and facebook page is displayed. now I can logon to facebook.

You have exactly the same (although it takes 40 seconds to unfreeze)? So is disk light flashing all the time during freeze?
My System SpecsSystem Spec
17 Apr 2013   #16
Fluffydonkeys

Windows 7 Home Basic x64
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
Quote   Quote: Originally Posted by Fluffydonkeys View Post
Quote   Quote: Originally Posted by Kaktussoft View Post
Create a shutdown shortcut on your desktop. Shut Down Computer Shortcut - Create

Test if it works.

Open a browser and make the browser window smaller so you can see the shutdown shortcut. Browse to facebook so it freezes. Doubleclick on the shutdown shortcut. Does computer shutdown?
OK I did that and as soon as it froze, I clicked it. This time, though, I waited for about 40 seconds and suddenly my computer un-froze. And as soon as it did it shut itself down through the shortcut I clicked when it froze. I never waited that long though. It's a bit of a relief, but I still don't know why it jams completely for such a long time.
If I goto to www.facebook.com my computer doesn't update the screen at all. Mouse not working... all on screen stays the same. disk light is flashing during the freeze. so it's doing something. Ater about 6 seconds all is working again... and facebook page is displayed. now I can logon to facebook.

You have exactly the same (although it takes 40 seconds to unfreeze)? So is disk light flashing all the time during freeze?
Okay I tested it and the light keeps flickering, only this time the freezing took 2 minutes.
My System SpecsSystem Spec
17 Apr 2013   #17
Kari

Microsoft Community Contributor Award Recipient

 

Quote   Quote: Originally Posted by Fluffydonkeys View Post
Quote   Quote: Originally Posted by kbrady1979 View Post
Does the computer freeze up momentarily and then start working again? Or do you have to do a hard reset?
It freezes permanently, I just have to hold my power button so it shuts off and then i start my computer up again.
Quote   Quote: Originally Posted by Fluffydonkeys View Post
Quote   Quote: Originally Posted by Kaktussoft View Post
Create a shutdown shortcut on your desktop. Shut Down Computer Shortcut - Create

Test if it works.

Open a browser and make the browser window smaller so you can see the shutdown shortcut. Browse to facebook so it freezes. Doubleclick on the shutdown shortcut. Does computer shutdown?
OK I did that and as soon as it froze, I clicked it. This time, though, I waited for about 40 seconds and suddenly my computer un-froze. And as soon as it did it shut itself down through the shortcut I clicked when it froze. I never waited that long though. It's a bit of a relief, but I still don't know why it jams completely for such a long time.
This is as far as I know quite common issue. I have it on one desktop, I have seen it on several other rigs. It looks like pages with a lot of Java Script AND flash content are causing this. Facebook does this sometimes on this desktop I mentioned, Failblog almost every time, and so on. Depending on the browser I am using these freezes take from a few second up to a minute.

The common nominator I have found is that the pages causing freezing have both Java Script and flash content.

Kari
My System SpecsSystem Spec
17 Apr 2013   #18
Fluffydonkeys

Windows 7 Home Basic x64
 
 

In that case, it's Facebook's fault.
My System SpecsSystem Spec
17 Apr 2013   #19
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

@KARI
Is mouse still working during the freeze? (here a freeze of about 5 seconds. No screen update at all. Lots of disk activity during freeze)
After first facebook freeze .... facebook loads fine next time... even if I clear the browser cache. Also no extreem disk activity on second facebook load. Any suggestions?

How to view which process/thread causes all that disk activity?
My System SpecsSystem Spec
17 Apr 2013   #20
Kari

Microsoft Community Contributor Award Recipient

 

No, during these freezes on the desktop I mentioned in my previous post I can do nothing, not even move the mouse. The page causing this usually loads the texts, then the system freezes before any images or Java Script / Flash content is drawn to display, when the freeze is over the page then refreshes instantly and everything works again.
My System SpecsSystem Spec
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 How do I fix my computer from freezing when opening certain web pages




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