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Windows 7: How do I fix my computer from freezing when opening certain web pages


17 Apr 2013   #1

Windows 7 Home Basic x64
 
 
How do I fix my computer from freezing when opening certain web pages

Dear forum,

All day long it's a struggle to get my computer to work normally. The problem is that, when I open facebook to log myself in, the entire computer freezes. The same happens when I try to play a certain browser game from KABAM. Other websites work perfectly, including youtube and webcasting sites.

The problem does not lie with Google Chrome, cause the exact same thing happens when I use Opera or IE. So it's not about my extensions. I also tried shutting down my ZoneAlarm Extreme Security, didn't help neither. The only moments when it sometimes seems to work is when I start my computer, erase computer and browser history through both CCleaner and chrome itself, restart my computer and try to log into facebook through a different login page. But it only works after my computer has been running for a few hours. And even that doesn't guarantee that it would work.

Nothing works anymore when it freezes, including CTRL+ALT+DEL and buttons don't light up anymore when i hover over them with my mouse. When there's sound playing, it plays for another 4 seconds after the computer froze and then it stops too. That's all the info I can give you. I honestly don't know what to do. I ran a scan with Trend Micro Housecall, it didn't detect any viruses.

It's been going on for a few days now.

If it's a specific website on no matter which browser, maybe it's something with Java or ActiveX or whichever plugin it uses? It's the only thing I could think of, but normally they update automatically.


My System SpecsSystem Spec
.

17 Apr 2013   #2
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

It could have to do with Java Scripts or a problem URL may be fetching an advertisement or side panel that you can do without.
My System SpecsSystem Spec
17 Apr 2013   #3

Windows 7 Professional 64bit SP1
 
 

Does the computer freeze up momentarily and then start working again? Or do you have to do a hard reset?
My System SpecsSystem Spec
.


17 Apr 2013   #4

Windows 7 Home Basic x64
 
 

Quote   Quote: Originally Posted by kbrady1979 View Post
Does the computer freeze up momentarily and then start working again? Or do you have to do a hard reset?
It freezes permanently, I just have to hold my power button so it shuts off and then i start my computer up again.
My System SpecsSystem Spec
17 Apr 2013   #5

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Fluffydonkeys View Post
Dear forum,

All day long it's a struggle to get my computer to work normally. The problem is that, when I open facebook to log myself in, the entire computer freezes. The same happens when I try to play a certain browser game from KABAM. Other websites work perfectly, including youtube and webcasting sites.

The problem does not lie with Google Chrome, cause the exact same thing happens when I use Opera or IE. So it's not about my extensions. I also tried shutting down my ZoneAlarm Extreme Security, didn't help neither. The only moments when it sometimes seems to work is when I start my computer, erase computer and browser history through both CCleaner and chrome itself, restart my computer and try to log into facebook through a different login page. But it only works after my computer has been running for a few hours. And even that doesn't guarantee that it would work.

Nothing works anymore when it freezes, including CTRL+ALT+DEL and buttons don't light up anymore when i hover over them with my mouse. When there's sound playing, it plays for another 4 seconds after the computer froze and then it stops too. That's all the info I can give you. I honestly don't know what to do. I ran a scan with Trend Micro Housecall, it didn't detect any viruses.

It's been going on for a few days now.

If it's a specific website on no matter which browser, maybe it's something with Java or ActiveX or whichever plugin it uses? It's the only thing I could think of, but normally they update automatically.
It freezes for a few (maybe 10) seconds, but after that it works? If I read correct what you wrote... mouse is still working then (mouse pointer moves)?
My System SpecsSystem Spec
17 Apr 2013   #6

Windows 7 Home Basic x64
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
It freezes for a few (maybe 10) seconds, but after that it works? If I read correct what you wrote... mouse is still working then (mouse pointer moves)?
The mouse pointer is the only thing that works, but I can't click anything, buttons don't even light up. The freezing is permanent, not temporary.
My System SpecsSystem Spec
17 Apr 2013   #7

Windows 7 Home Basic x64
 
 

Update: reinstalling java didn't help and turning off the java plugin in chrome didn't work neither.
My System SpecsSystem Spec
17 Apr 2013   #8

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Fluffydonkeys View Post
Quote   Quote: Originally Posted by Kaktussoft View Post
It freezes for a few (maybe 10) seconds, but after that it works? If I read correct what you wrote... mouse is still working then (mouse pointer moves)?
The mouse pointer is the only thing that works, but I can't click anything, buttons don't even light up. The freezing is permanent, not temporary.
It's easy to reproduce. Let's do a test
  1. start defragging your disks. Now you see your disk light flashing all the time.
  2. goto facebook so it freezes
Is disk light still flashing all the time? If so.. defrag process is still running and computer ISN'T frozen!
My System SpecsSystem Spec
17 Apr 2013   #9

Windows 7 Home Basic x64
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post

It's easy to reproduce. Let's do a test
  1. start defragging your disks. Now you see your disk light flashing all the time.
  2. goto facebook so it freezes
Is disk light still flashing all the time? If so.. defrag process is still running and computer ISN'T frozen!
If that would be so, then still I cannot use my computer normally, because I can't click anything and thus use my computer. I don't really care if it really freezes completely or it just doesn't let me do anything. I just want my computer to work again. I suppose it freezes, cause sound stops too. Is there a practical use of me doing what you said?
My System SpecsSystem Spec
17 Apr 2013   #10

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Create a shutdown shortcut on your desktop. Shut Down Computer Shortcut - Create

Test if it works.

Open a browser and make the browser window smaller so you can see the shutdown shortcut. Browse to facebook so it freezes. Doubleclick on the shutdown shortcut. Does computer shutdown?
My System SpecsSystem Spec
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 How do I fix my computer from freezing when opening certain web pages




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