control panel and personalise isn't opening


  1. ratandeep23
    Posts : 2
    windows 7 ultimate 32 bit
       New #1

    control panel and personalise isn't opening


    whenever i open control panel and personalise....a dialog box appears saying that windows explorer is not working.......windows is restarting......then it closes......how do i recover my computer......and one more thing...my microsoft windows defender contains a trojan....whenever i scan...c drive it shows a trojan in windows defender....i have repaired it several times......but i m unable to delete that trojan permanently.........wat to do?????
      My Computer
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  3. mitchell65
    Posts : 5,440
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       New #2

    Hi and Welcome to the Forum
    What are you scanning with? What Anti Virus software have you istalled and is it up to date? Did your computer come with Windows 7 Ultimate version pre-installed? If not where did your copy of Ultimate come from?
      My Computer
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  4. ratandeep23
    Posts : 2
    windows 7 ultimate 32 bit
    Thread Starter
       New #3

    i hve got advanced system care ultimate 6....installed and it is up to date......and my CPU is assembled.......a couple of person came and assembled.....nd after dat..they installed this OS...........
      My Computer
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  6. mitchell65
    Posts : 5,440
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       New #4

    When you say quote ".a couple of person came and assembled.....nd after dat..they installed this OS..........." Please look at the installation disc that they would hve given you and the Licence Key Certificate and say if you have a Retail version or an OEM verssion of Windows 7 Ultimate.
    BTW why did you choose the Ultimate version when it is far more expensive than Home Premium and has very little that would be useful to the average user?
      My Computer
    Quote Quote

 

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