Windows 7 only works in safe mode

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  1. Posts : 15
    Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
       #1

    Windows 7 only works in safe mode


    Hello,

    My computer has been working fine until a couple of days ago, I tried turning it on and it booted fine up until the after the windows loading sign, the screen just goes black , but you can hear the windows logon sound. However, safe mode with networking seems to work just fine. What could be the problem?

    Any help would be much appreciated.
      My Computer


  2. Posts : 4,161
    Windows 7 Pro-x64
       #2

    It could be faulty/corrupt video drivers. Run a virus scan using the free version of MBAM after making sure it is updated. You can run this in Safe Mode. Also check to see if there are updates for your machine from the OEM.
      My Computer


  3. Posts : 71,975
    64-bit Windows 11 Pro for Workstations
       #3

    Hello Osman, and welcome to Seven Forums.

    In addition to what Ken posted above if that doesn't help, then you could also troubleshoot by performing a clean startup to see if it may be able to ID the cause of the issue.

    Troubleshoot Application Conflicts by Performing a Clean Startup

    Hope this helps, :)
    Shawn
      My Computer


  4. Posts : 15
    Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
    Thread Starter
       #4

    Thanks for both the suggestions.

    I have tried both yet no success. Clean startup brings me to the same black boot screen and malware bytes has not detected anything
      My Computer


  5. Posts : 15
    Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
    Thread Starter
       #5

    Also I dont know if this is related, but while watching videos in safe mode, the videos dont seem to be playing at full speed. Only when i constantly hover the mouse over the video will the video start playing properly...
      My Computer


  6. Posts : 71,975
    64-bit Windows 11 Pro for Workstations
       #6

    Osman,

    If you have not already, while in Safe Mode, uninstall your video drivers or rollback to the previous version to see if the one you had installed may be responsible.
      My Computer


  7. Posts : 15
    Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
    Thread Starter
       #7

    Tried this and nothing happened ..
      My Computer


  8. Posts : 71,975
    64-bit Windows 11 Pro for Workstations
       #8

    In that case, you could do a system restore using a restore point (if available) dated before you had this issue to hopefully fix it.
      My Computer


  9. Posts : 15
    Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
    Thread Starter
       #9

    Thanks for the reply. I have tried system restore , but there are no earlier restore points to restore too...
      My Computer


  10. Posts : 15
    Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
    Thread Starter
       #10

    UPDATE:

    I have booted into windows with 'Last Known Good Configuration' normally, but it seems a lot slower and the resolution is a lot worse. Videos play with a lot of lag and only play properly if you hover the mouse button.

    In Device Manager, 'ATI Mobility Radeon HD 5470 and Intel Graphics HD have error 19 ' Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)'

    Also, ATI High Definition Audio Device has the same error 19.
      My Computer


 
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