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Windows 7: Browsers not connecting and Updates causing problems

27 Apr 2013   #1
Hylian

Windows 7 home premium 64 bit
 
 
Browsers not connecting and Updates causing problems

I've never made a thread before, but I've gone through every type of fix I could think of for the issues I'm having so I figured going onto a forum might help, so I could get advice from others who may know more than I do.

My issues are that :

1) My laptop was working just fine with minor issues until a bit over a day ago. I had my laptop off all day yesterday because I was at work. After I turn it on, I discover that even though I have full strength, I can't access the wifi that is linked to my laptop. No browsers will work, nor will any other programs that use the internet (such as Skype or Spotify. I don't use these much, they are more of just examples of what won't connect). Every time any of my browsers won't connect, it always says that I should check my firewall options to make sure the browser is a program that is allowed to access the internet. I did that. I turned off Windows Firewall, and it didn't do anything. I changed proxy settings in every browser and nothing changed.
All of my browsers work when my laptop is in safe mode with networking (which I am using to post on the thread). I tried updating, but that made things worse.

2) After I let Windows do 7 updates, one of them seems to cause my computer to not let me access anything. No programs will start and I can't even access the start menu. Even when it lets me, nothing on it works. I get errors every time I try and access the control panel. I couldn't even access "Run" or the restore option, or the ability to restart or shut down my computer properly. So I turned my laptop off by the power button and started it in safe mode. I restored my laptop to the last update prior to all my issues I have mentioned because safe mode let me access it, and I thought maybe it would fix my issues since it usually does. It fixed the issues with the programs, but the internet issue remained. I know it has nothing to do with the modem because it was reset, and every other laptop in the house is able to get on the internet just fine. Mine still has the same issue. I then thought that maybe my computer had a virus. I got a full scan done and not one virus was found. Nothing was found other than how many files I have.

I am at a loss for how to fix this. Any one have any ideas on what could be wrong?


My System SpecsSystem Spec
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27 Apr 2013   #2
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Hi Hylian welcome to Seven Forums

Lets see something

Click here DDS

Click on Download Now once your on the website
Double click the dds icon to run the tool.
Place a check next to attact.txt and click Start . When done, DDS will open two logs
DDS.txt
Attach.txt
Save two logs onto your desktop and upload them with your reply
My System SpecsSystem Spec
27 Apr 2013   #3
Hylian

Windows 7 home premium 64 bit
 
 

Thank you for responding!

Here are the txt files


attach.zip
dds.txt

Oh and i randomly decided to check and see if something i did using cmd would help... I had my browser working for one minute afterwards then the same issue happened again


My System SpecsSystem Spec
.


28 Apr 2013   #4
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Lets run AdwCleaner

Click here AdwCleaner

Click on Download Now button

Save to the Desktop

Right-click on adwcleaner.exe and choose Run as administrator

Click the Delete button

Upload the AdwCleaner[Sn].txt in your reply.

Note   Note
The log file is at C:\AdwCleaner[Sn].txt
My System SpecsSystem Spec
28 Apr 2013   #5
Hylian

Windows 7 home premium 64 bit
 
 

I did that and here's the file!

AdwCleaner[S1].txt

I have now discovered that this Microsoft teredo tunnel device had the yellow sign with the exclamation point. The error is that it can't update or load the drivers so the device isn't working properly. I uninstalled it, and I'm about to restart my computer to see if it affected anything.

It did not change the connection. Now to reinstall it and see if that helps.

I am not able to reinstall no matter what I try to do in the device manager or with command prompt. When I try to reinstall I get this "An error occurred during the installation of the device. A device attached to the system is not functioning."

The same error for the teredo I now also have with the Microsoft ISATAP Adapter #4


My System SpecsSystem Spec
28 Apr 2013   #6
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Hi Hylian

Can you give me a screen shot of the item's Detail tab . Right click the item with the the yellow circle . Choose properties click on the details tab. On the drop down menu choose hardware Ids and do a prnt screen .
My System SpecsSystem Spec
28 Apr 2013   #7
gregrocker

 

I would try uninstalling Norton to see if the problem replicates with Microsoft Security Essentials . Use the Norton Removal Tool to uninstall your Norton product

The problem may be the inferior HP Factory Preinstalled Win7 with all of the bloatware and duplicate utiltiies which have better versions built into Win7. These throttle and corrupt Win7 native performance.

That's why most tech enthusiasts will not run such an install but instead Clean Reinstall - Factory OEM Windows 7. Everything is provided in the blue link tutorial.

So now would be a perfect opportunity to get a perfect reinstall with our help. At the minimum I'd Clean Up Factory Bloatware.

If this doesn't resolve performance problems, work through these Troubleshooting Steps for Windows 7.
My System SpecsSystem Spec
28 Apr 2013   #8
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Could this be the problem? Post #1.

I changed proxy settings in every browser and nothing changed.

Name:  internet options.PNG
Views: 1
Size:  83.4 KB


My System SpecsSystem Spec
28 Apr 2013   #9
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by Hylian View Post
I did that and here's the file!

Attachment 265860

I have now discovered that this Microsoft teredo tunnel device had the yellow sign with the exclamation point. The error is that it can't update or load the drivers so the device isn't working properly. I uninstalled it, and I'm about to restart my computer to see if it affected anything.

It did not change the connection. Now to reinstall it and see if that helps.

I am not able to reinstall no matter what I try to do in the device manager or with command prompt. When I try to reinstall I get this "An error occurred during the installation of the device. A device attached to the system is not functioning."

The same error for the teredo I now also have with the Microsoft ISATAP Adapter #4
I have a special file that fixes the terado and or tunnel adaptor problem, I would need to see the ipconfig/all form this machine before I can determine the cause of this problem.
My System SpecsSystem Spec
28 Apr 2013   #10
oneextraid

Windows 7 SP1 x64
 
 

Do you by chance use Orbit Downloader? If so, uninstall and restart.

I have experienced similar problems on W7 and W8, recently, where none of my browsers will connect when Orbit runs. After uninstall and reboot all was well.
My System SpecsSystem Spec
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 Browsers not connecting and Updates causing problems




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