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Windows 7: I/O Error 0xc00000e9

30 Apr 2013   #1

Windows 7 64bit
 
 
I/O Error 0xc00000e9

Ok i have been doing lot's of searching on this and would appreciate as much help as possible before i tear my hair out! Il try keep things simple and list as much information as possible.

I closed my laptop over going to bed sunday night, HDD was making strange noise's, eventually stopped. Started up monday afternoon, wouldn't load up, took out battery and tried again, and that's when i got to this nasty error message.

Things i have tried ( and failed ):
  • Startup Repair without disc ( takes me back to same screen )
  • System restore ( as above )
  • Startup Repair with startup repair disc ( burned with my dads laptop, which is same model as mine )
  • System restore with disc
  • System image recovery ( havnt made backup, doh! )
  • Windows memory diagnostic ( From what i remember, this told me there was a problem in my registry )
  • Command prompt ( bootrec.exe /fixmbr etc etc )
  • Linux live USB Creator with peppermint3 ( for some reason couldnt get it to boot from the usb drive )
I've tried them all countless times but to no avail. I have a stupid amount of stuff on my laptop, lot's of music, movies, pictures, and sheet music, so i was planning on taking these over to an external HDD using the "Load driver" technique ( Copy & Paste ). This works, but very poorly. Some file's don't transfer over, and it takes very very long. This is when i tried LiLi & Peppermint3 ( but like i say, it wouldnt boot )

This is really beginning to worry me now! I could probably take it to a shop, but i definatly would rather attempt at fixing this myself. My plan is to take all my files over to the external HDD, re-install windows, and then transfer files over, but this is proving hellishly difficult.

I'm beginning to think i'm going to have to bite the bullet and just start fresh, which would be terrible as there is year's worth of photo's etc ( im sure you all know how it is ).

My last option that i was considering doing ( unless any of you have any other idea's ) is in the "System Recovery Options", select "Recovery Management", which will restore factory default.

In this menu, there is an option for "Completely restore system to factory defaults" (nooooo!), or "Resore O.S and retain user data" .. This sounds alot more appealing to me. It say's it will only restore the O.S to the factory defaults and that files from my user accounts will be transferred to C:\Backup. It will not remove persistent viruses or malware ( which to my knowledge isnt a problem anyway, it's the registry )
I should probably add this is something called "Acer eRecovery Management".

What do you guy's think, is this a viable option to go for? I'm really worried about losing my files. I never really trust these things and would feel alot safer manually transferring my files to an external HD. Furthermore, it doesn't exactly say which files will be backed up, only files in my user accounts. Would this extend to things like my music, pictures, movies & documents? If not, how do i create a backup of them if i cant boot windows?
Windows was pre loaded onto this machine, i have no CD/DVD's ( other than the Startup recovery disc i burned! )
Opinions / help please!!

EDIT:
I have replaced peppermint3 with Debian live 6.0.7 (KDE) and have managed to boot it up successfully. I can't get into the "Acer" Folder to start moving my files ( is basically saying access denied ). I also havn't installed Debian fully yet, as it is telling me that it will format whichever drive i decide to install it on ... help?

My System SpecsSystem Spec
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30 Apr 2013   #2

Windows 7 Home Premium 32 bit
 
 

Hi stevebyl,

Welcome onboard.

I shall limit myself to your attempt to read the disk using a live Linux pen drive.

You probably didn't do it right with LILO and Peppermint 3. Otherwise there is no reason why it wouldn't boot.

You tried Debian and were successful. While I do not know anything about Debian and how it works, you said you tried to open the Acer folder perhaps with Debian. Instead, copy the whole folder into another external drive. You may then be able to open it on any Windows PC, I presume.

Try it.

If not successful, go back to Peppermint 3. Redownload the ISO. Create your bootable pen drive using Rufus. Rufus - Create bootable USB drives the easy way and follow the Golden tutorial to the dot on how to copy to another drive.. Peppermint3 - Create Live CD/DVD/USB To Use For Emergency Backup

You may also use Lucid Puppy 5.2.8 (Ubuntu Compatible Build) 132.6MB Download latest Puppy Linux release and again use Rufus to create your bootable pen drive.

Lucid Puppy way to recover files from a non-bootable computer
My System SpecsSystem Spec
01 May 2013   #3

Windows 7 64bit
 
 

Thanks Jumanji.

Tried to move / copy the "Acer" Folder to external hard-drive, but to no avail.

The first time i tried to put Peppermint3 on the pen drive using Lili, i selected the iso ( following the link you provided ) and it came up :
"This Linux is not in the compatibility list. However, LinuxLive USB Creator will try to use same install parameters as for Peppermint OS Three 20120722 "

That was last night, i got the same message today when doing it again.

I changed the USB port i plugged the flash drive into, and this is now working for me, so i am beginning to transfer my files to external HD, ALTHOUGH it would seem im definatly going to be losing some files in the process!
So far, i have copied 2 folders ( with not many documents in them ) and each folder has had a file not transfer. I get the file name, and then "Error splicing file: Input/output error"

It also seems to be taking a fair bit of time, i am dreading when it comes to my music folder!! Although i think the delay might be when it is trying to transfer the file's over, and is struggling, and then i get the error.

This is working for now, so il chip away at it, thank you!

I guess it was all down to the USB port i put the peppermint3 flash drive!?

EDIT:
Would it possibly be a good idea to compress my larger folders before sending them over to the external HD ?
My System SpecsSystem Spec
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01 May 2013   #4

Windows 7 Home Premium 32 bit
 
 

Quote   Quote: Originally Posted by stevebyl View Post
....Would it possibly be a good idea to compress my larger folders before sending them over to the external HD ?
No. You should always connect an ext. drive with sufficient capacity for a 1:1 copy without taxing your failing hard drive to compress it.

As regards file corruption, when a desktop/laptop fails to boot or gives an I/O error - which is a serious error - the first attempt should always be recovery tuned to such a situation without taxing a failing drive much. Immediate recovery with Live Linux is what is called for.

Trying too many other things only aggravates the already failing HDD and surely more and more data will get corrupted.

I wish you had come on here immediately after you faced this problem and before trying out the various other procedures, and we could have guided you appropriately.

Now you have to be content with whatever you can recover. A copy process does not alter the data. You only get whatever you have.
My System SpecsSystem Spec
01 May 2013   #5

Windows 7 64bit
 
 

Yess i wish i just came here asap also!

I've decided to let my music go and will just have to start fresh. Movies im not so bothered about, but i would love to keep my pictures. Unfortunatly i think a big chunk of them are corrupted, but like you say, il have to be happy with what i can get. Just want all of this to transfer over asap so i can get this format done!

Think i will just get a new laptop in a few months time, and treat myself. Thanks for the help!
My System SpecsSystem Spec
01 May 2013   #6

Windows 7 Home Premium 32 bit
 
 

Since you are so keen on atleast recovering photos intact, you may tryout the following recovery process once the current recovery with Live Linux is over.

If the file system in your HDD had gone corrupt, then the recovered files can also be corrupt.

You may try PhotoRec to recover all your photos. You will run PhotoRec from a bootable DOS pendrive.

PhotoRec:

1. It does not write anything to your drive in question.

2. PhotoRec ignores the file system and goes after the underlying data. It can recover almost all types of files, not necessarily photos and videos.

I would also recommend that you run it under DOS bootable from a pen drive. Create your bootable DOS pen drive with Rufus Rufus - Create bootable USB drives the easy way ( I go with MS-DOS rather than FreeDos - fad )

Download TestDisk & PhotoRec 6.13 (15 November 2011), Data Recovery Dos/Win9x version from TestDisk Download - CGSecurity Extract the zip file to your C drive. You will find a folder testdisk-6.13 on your C drive. Open it, select all the files in it and copy all those files into the Dos pen drive you already created. Boot from the DOS pen drive and at the command prompt type photorec_win.exe and press enter to run it. (And yep, connect another external drive with adequate space to which you will copy files before running PhotoRec. PhotoRec should be able to see it when it runs, apart from the system drive. You will choose the problem drive for running the scan.)

Guide to using PhotoRec recovery software.

Also read all documentation in the author's website.

The Recovery process may take an irritatingly long time. So be patient.

For atleast one OP here, while with most other recovery software the files were corrupt, with PhotoRec all his photos were recovered intact. No corruption.

Best recovery software? (Windows 7)
My System SpecsSystem Spec
01 May 2013   #7

Windows 7 64bit
 
 

Quote   Quote: Originally Posted by jumanji View Post
Download TestDisk & PhotoRec 6.13 (15 November 2011), Data Recovery Dos/Win9x version from TestDisk Download - CGSecurity Extract the zip file to your C drive. You will find a folder testdisk-6.13 on your C drive. Open it, select all the files in it and copy all those files into the Dos pen drive you already created. Boot from the DOS pen drive and at the command prompt type photorec_win.exe and press enter to run it. (And yep, connect another external drive with adequate space to which you will copy files before running PhotoRec. PhotoRec should be able to see it when it runs, apart from the system drive. You will choose the problem drive for running the scan.)
Im using a different laptop from the problem laptop .. This information is still ok?

I'm copying only few folders at a time of pictures ( there are alot of corrupt files ), so i don't know wether i should continue doing what i am doing, or just finish after the next folder and go with your solution?

Also, this can recover media such as music and video also? It doesn't really say in black or white, it's touched upon but there is no definate answer?
My System SpecsSystem Spec
01 May 2013   #8

Windows 7 Home Premium 32 bit
 
 

You will create the bootable pen drive with PhotoRec with any working PC/laptop. That is the tool which you will create.

You will then use this tool to boot your problem laptop and run PhotoRec. ( Make sure that you have connected an external HDD with adequate capacity to copy all folders/files before starting PhotoRec. When you run it, that external drive should be visible in PhotoRec apart from the problem HDD you will scan.)

Scanning the problem hard drive to detect the files/folders ignoring the file system will, as I told you, take an abnormally long time. So you can't afford to run PhotoRec umpteen times, copying only few folders each time.

Once it detects all folders/files select them all and copy it to the external drive at one go.

Do it after you complete the current process. Borrow an empty external drive from a friend if necessary.

Do it at your leisure. Once the scanning starts, leave it alone and keep doing the other work. It may take 8 hours, 10 hours, a day or even two depending upon how badly corrupted the file system is. So just peep in once in a few hours to check whether the scanning is over.

(You can run PhotoRec on a working PC and try to recover the files from it to familiarise yourself with it. Since it does not write anything to the HDD, there is absolutely no way you can muck it up. Since everything is fine in that PC, the scanning will be over in a few minutes before it shows you all files/folders. Run it as many times as you want to get familiar.)

Finally, in view of the many variables involved, it is always not possible to predict the results. If lady luck smiles on you, you will be as happy as the other OP I had referred. If it is your bad luck, don't blame me.

( Already past midnight and time to retire.)
My System SpecsSystem Spec
31 May 2013   #9

Windows 7 64bit
 
 

Hi there! Sorry for the bump, but i thought i would update this.

My laptop has been scanning for the past 3-4 using photorec, but i beleive its time to "pull the plug" so to speak. There are just too many sectors to scan! i thought it would of been over by now, i accidently missed a digit when i was counting, but to let you know where the scanning is at right now, it's at "Reading sector 125562960 / 949301248"

I'm guessing since you said this could even take a few days depending on how bad my hard-drive is, then im assuming here that my hard-drive is pretty much gone! haha. I guess il just have to get over the fact the alot of my stuff is corrupt and just learn in future to back up more often!

Thanks for the help, but unfortunatly lady luck didnt see me through! Think the only way to fix this is buying a new laptop im afraid, oh well! Once again, sorry for bumping this!
My System SpecsSystem Spec
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