Computer takes about 20 min to start up normal. Fast on safe mode.

gregrocker · 04 May 2013

Are you still running the HP preinstall which is the worst possible install you can have with the worst load of bloatware in the industry? Most tech enthusiasts will not run such a corrupt install that smothers Win7, but instead Clean Reinstall - Factory OEM Windows 7. The issue will most certainly be solved.

At the least I'd Clean Up Factory Bloatware.

If you insist on keeping the corrupt HP factory preinstall then Establish a Clean Boot as shown, check for Malware and Spyware, check the logs for clues, utilize the System Resources from the Troubleshooting Steps for Windows 7.

If these fail try Gathering a Startup, Shutdown, Sleep, Hibernate, or Reboot Trace - Windows 7 Forums

Jacee · 04 May 2013

VEW is an event viewer with a little more detail. It might give us an idea about what is causing the computer to 'hang'.

Download VEW by Vino Rosso http://images.malwareremoval.com/vino/VEW.exe
and save it to your desktop
Double click it to start it Note: If running Windows Vista or Windows 7 you will need to right click the file and select Run as administrator and click Continue or Allow at the User Account Control Prompt.

Click the check boxes next to Application and System located under Select log to query on the upper left

Under Select type to list on the right click the boxes next to Error and Warning Note: If running Windows Vista or Windows 7 also click the box next to Critical (not XP).

Under Number or date of events select Number of events and type 20 in the box next to 1 to 20 and click Run. It will appear to be doing nothing at all ..... give it time!!

Once it finishes it will display a log file in notepad
Please copy and paste its entire contents into your next reply

Johnson Q · 05 May 2013

gregrocker: re-installing a non HP preinstall of Windows 7 was one of the first things that I did. I could not stand all the bloatware that came with it! I removed that right away. I will also have to check out that link you posted and see if it works.

Jacee: I ran the program you suggested. Here is the output of it. (output is attached)

I had at first thought that uninstalling the updates that were most recently installed fixed the problem, but it didnt seem to make a difference. It turned on normally fast once and when it did it said it had to reconfigure the updates and after looking at it again, all it did was re-install those updates. I have a small hunch that it is the updates (Security Update #'s: KB2817183, KB2809289, KB27987052, KB2792100) that might be causing the problems but I am unsure on how to go about removing them and keeping them away.

DavidE · 05 May 2013

You can change the Windows Update Settings so updates are not automatically installed.
Then uninstall the updates in question and see if it the slow bootup issue is "fixed".
You could then install updates one at a time to see which update(s) are causing the issue, or wait for Jacee to look at the VEW file and post back.

Computer takes about 20 min to start up normal. Fast on safe mode.-wudsp01.png

lala1990 · 05 May 2013

hi, me and my classmates all have the same problem with the same model of laptop, the only way we could solve this problem is to have a change of harddisk. i think that HP has created a batch of defective laptops with harddisk that will spoil within a year of usage, all my classmates who used the same model of hp laptop as mine all have this harddisk issue. It even appeared in dv4 models! do you still have warranty left? if you have, call up hp support, they will ask u to do a disk check, just tell them that there's an error, they will ask u for an error code, google for it and give it to them, and they will help u replace the harddisk. They won't admit that it's their fault, but it's too much a coincidence that all of our laptops have the same problem within a year of purchase. you might have a hard time with the hp support hotline because they outsourced it to the people in India, and it's not that i'm a racist or whatever, but I can't really comprehend their English.

gregrocker · 05 May 2013

I think you have to consider and research lala1990's claim just above. Consult HP support if you can't find anything about the alleged bad HD's searching google. If you are still under warranty they should replace the drive if it is known defective.

To know you have the cleanest possible install without leaving any boot code from previous installs I would first wipe the HD with Diskpart Clean Command before doing a perfect Clean Reinstall - Factory OEM Windows 7 sticking with the steps given exactly.

Jacee · 05 May 2013

See this for the first Event 10 Event ID 10 is logged in the Application log after you install Service Pack 1 for Windows 7 or Windows Server 2008 R2

Event: 100 Source: Bonjour Service ---> Apple - Support - Bonjour

Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. See: http://support.microsoft.com/kb/2028504

Event: 9 Source: iaStor
The device, \Device\Ide\iaStor0, did not respond within the timeout period. [SOLVED] \Device\Ide\iaStor0 did not respond within the timeout period - Tech Support Forum

britny · 06 May 2013

Johnson Q

when your window is in safe mode try to follow these instructions
Limiting programs that run at startup might help you to fix your computer performance problem
-Click on the Start button
-Type msconfig into the text box then press Enter to locate msconfig. You will be prompted system configuration page
-Switch to Startup tab and Remove the check from the box programs that you do not want to start up with the operating system
-press Apply and OK button.
-Or uninstall these programs that you don't want to need.

it may be useful for you......