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Windows 7: windows 7 frozen, chrome working - have video of issue

06 May 2013   #1
skt99

Manitoba
 
 
windows 7 frozen, chrome working - have video of issue

last week when i logged on windows started freezing. after multiple reboots i could get into chrome but if i waited too long (2 mins) i wouldn't be able to access the it as the mouse would freeze with the blue circle. the mouse can move but not click. here is a video.

Windows freezing chrome working - YouTube

thanks in advance


My System SpecsSystem Spec
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06 May 2013   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Hi,

If you do NOT open Chrome, does Windows still freeze?

Regards,
Golden
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06 May 2013   #3
skt99

Manitoba
 
 

Yes, I have abut 2 mins before it freezes although the mouse still moves
My System SpecsSystem Spec
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06 May 2013   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

OK. Does it still freeze if you boot in Safe Mode?

Safe Mode
My System SpecsSystem Spec
06 May 2013   #5
skt99

Manitoba
 
 

No it boots ok in safe mode
My System SpecsSystem Spec
06 May 2013   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

In Safe Mode, please try the following:

1. Click Start
2. In the search box, type cmd
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type sfc /scannow and hit enter.

Report the output from the command window once it finishes.

More detail: SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
06 May 2013   #7
skt99

Manitoba
 
 

I ran the scannow and the message was:

windows resource protection did not find any integrity violations
My System SpecsSystem Spec
06 May 2013   #8
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Thats good. Back in Safe Mode:

Examine your services and startups in MSCONFIG. Disable everything except the Microsoft services and your antivirus software. Now reboot in Normal Mode - do not open Chrome. Do you still get freezes?

See METHOD 3, Steps 4 and 5 here:
Startup Programs - Change

What antivirus software and firewall do you currently use?
My System SpecsSystem Spec
06 May 2013   #9
skt99

Manitoba
 
 

I use avg free

I followed your steps. I can find AVG Internet Security startup item but I cannot find Microsoft service startup item.
My System SpecsSystem Spec
06 May 2013   #10
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Look in the services tab - disable everything that is not related to Microsoft Corporation and AVG
windows 7 frozen, chrome working - have video of issue-1.png

Save the configuration, reboot in Normal Mode, and check for freezes.


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 windows 7 frozen, chrome working - have video of issue




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