windows 7 frozen, chrome working - have video of issue

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  1. Posts : 8
    Manitoba
       #1

    windows 7 frozen, chrome working - have video of issue


    last week when i logged on windows started freezing. after multiple reboots i could get into chrome but if i waited too long (2 mins) i wouldn't be able to access the it as the mouse would freeze with the blue circle. the mouse can move but not click. here is a video.

    Windows freezing chrome working - YouTube

    thanks in advance
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    Hi,

    If you do NOT open Chrome, does Windows still freeze?

    Regards,
    Golden
      My Computer


  3. Posts : 8
    Manitoba
    Thread Starter
       #3

    Yes, I have abut 2 mins before it freezes although the mouse still moves
      My Computer


  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #4

    OK. Does it still freeze if you boot in Safe Mode?

    Safe Mode
      My Computer


  5. Posts : 8
    Manitoba
    Thread Starter
       #5

    No it boots ok in safe mode
      My Computer


  6. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #6

    In Safe Mode, please try the following:

    1. Click Start
    2. In the search box, type cmd
    3. In the list that appears, right-click on cmd.exe and choose Run as administrator
    4. In the command window that opens, type sfc /scannow and hit enter.

    Report the output from the command window once it finishes.

    More detail: SFC /SCANNOW Command - System File Checker
      My Computer


  7. Posts : 8
    Manitoba
    Thread Starter
       #7

    I ran the scannow and the message was:

    windows resource protection did not find any integrity violations
      My Computer


  8. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #8

    Thats good. Back in Safe Mode:

    Examine your services and startups in MSCONFIG. Disable everything except the Microsoft services and your antivirus software. Now reboot in Normal Mode - do not open Chrome. Do you still get freezes?

    See METHOD 3, Steps 4 and 5 here:
    Startup Programs - Change

    What antivirus software and firewall do you currently use?
      My Computer


  9. Posts : 8
    Manitoba
    Thread Starter
       #9

    I use avg free

    I followed your steps. I can find AVG Internet Security startup item but I cannot find Microsoft service startup item.
      My Computer


  10. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #10

    Look in the services tab - disable everything that is not related to Microsoft Corporation and AVG
    windows 7 frozen, chrome working - have video of issue-1.png

    Save the configuration, reboot in Normal Mode, and check for freezes.
      My Computer


 
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