New
#1
Toshiba Laptop, will not shutdown or launch programs
Hello,
Two weeks ago I came back from a trip, and my laptop stopped working correctly. Prior to flying home, the laptop worked great.
It has hung on startup twice and always hangs on shutdown, forcing me to hold the power button.
Device manager says everything is working correctly.
Windows will not launch any programs, whether it be windows explorer, google chrome or IE. If I bring up the task manager, it shows no applications running, but IE, explorer and chrome all show up as processes.
I tried running a scan with Mcafee, but all it does is say scanning and stall at 0%. I have also tried running windows update, but the few times I have gotten it to come up it has also stalled at 0% on download.
My first thought was that something was loose. I checked the hard drive and memory, but neither are loose. Nor is there any damage noticeable to the case.
The original Toshiba hard drive died and was replaced by a Hitachi about a year ago. The laptop is about two years old.
Any ideas? Thank you in advance!