print function failure Win 7

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  1. weybrew
    Posts : 66
    Win 7(32)
       New #1

    print function failure Win 7


    Win 7(32)...Somehow all my ability to print has failed. Any time I click on Print that program crashes. If I select Control Panel >Devices and Printers > and select a printer and double click, Windows Explorer crashes. If I try to print from my browser, it crashes. If I try to print from my PDF program, it crashes. I tried Windows Troubleshooter for print problems and it crashes, too. I have cleared the print queue and manually restarted Spooler all to no avail. Can anyone give me an idea what has happened, please?
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  3. jc836
    Posts : 152
    Windows 7 Enterprise 64bit Desktops; Windows 7 Professional 64Bit 17"Laptop
       New #2

    Please complete your System Specs for us to help you. There are a number of possible causes.
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  4. Kaktussoft
    Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       New #3

    uninstall printer driver and reinstall it. Can you give more info about the crash? Any relevant stuff in eventlog?
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  6. weybrew
    Posts : 66
    Win 7(32)
    Thread Starter
       New #4

    Event log?....not sure where to look for this

    Problem is with all 5 of my local/network printers
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  7. Kaktussoft
    Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       New #5

    weybrew said:
    Event log?....not sure where to look for this

    Problem is with all 5 of my local/network printers
    So not a problem with a specific printer or specific program.
    All about eventlog Event Viewer - Open and Use in Windows 7

    TIP: print something... so it crashes. Afterwards look in eventviewer for events on that time
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  8. weybrew
    Posts : 66
    Win 7(32)
    Thread Starter
       New #6

    Hope the attached screen shots help.
    Attached Thumbnails Attached Thumbnails print function failure Win 7-event1.png   print function failure Win 7-event2.png  
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  10. Kaktussoft
    Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       New #7

    Post all info about the 2 entries 05/13/2013 5:34:05 PM
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  11. Kaktussoft
    Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       New #8

    In event viewer: windows logs\system
    Maybe there are better entries(?)
    Or custom views\management events
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  12. weybrew
    Posts : 66
    Win 7(32)
    Thread Starter
       New #9

    Add'l shots attached.
    Attached Thumbnails Attached Thumbnails print function failure Win 7-event3.png   print function failure Win 7-event4.png   print function failure Win 7-event5.png   print function failure Win 7-event6.png   print function failure Win 7-event7.png  

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  13. Kaktussoft
    Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       New #10

    Not very usefull information. Only relevant stuff I see: spoolsv.exe
    I think the printer spooler subsystem is faulty.

    In Elevated Command Prompt
    Code:
    sfc/scannow
    Integrity errors? If so ... run it 3 times. All fixed?
    Post sfcdetails.txt as described here: SFC /SCANNOW Command - System File Checker
    Last edited by Kaktussoft; 13 May 2013 at 17:58.
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