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Windows 7: print function failure Win 7

13 May 2013   #1
weybrew

Win 7(32)
 
 
print function failure Win 7

Win 7(32)...Somehow all my ability to print has failed. Any time I click on Print that program crashes. If I select Control Panel >Devices and Printers > and select a printer and double click, Windows Explorer crashes. If I try to print from my browser, it crashes. If I try to print from my PDF program, it crashes. I tried Windows Troubleshooter for print problems and it crashes, too. I have cleared the print queue and manually restarted Spooler all to no avail. Can anyone give me an idea what has happened, please?


My System SpecsSystem Spec
.
13 May 2013   #2
jc836

Windows 7 Enterprise 64bit Desktops; Windows 7 Professional 64Bit Laptops
 
 

Please complete your System Specs for us to help you. There are a number of possible causes.
My System SpecsSystem Spec
13 May 2013   #3
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

uninstall printer driver and reinstall it. Can you give more info about the crash? Any relevant stuff in eventlog?
My System SpecsSystem Spec
.

13 May 2013   #4
weybrew

Win 7(32)
 
 

Event log?....not sure where to look for this

Problem is with all 5 of my local/network printers
My System SpecsSystem Spec
13 May 2013   #5
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by weybrew View Post
Event log?....not sure where to look for this

Problem is with all 5 of my local/network printers
So not a problem with a specific printer or specific program.
All about eventlog Event Viewer - Open and Use in Windows 7

TIP: print something... so it crashes. Afterwards look in eventviewer for events on that time
My System SpecsSystem Spec
13 May 2013   #6
weybrew

Win 7(32)
 
 

Hope the attached screen shots help.


Attached Thumbnails
print function failure Win 7-event1.png   print function failure Win 7-event2.png  
My System SpecsSystem Spec
13 May 2013   #7
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Post all info about the 2 entries 05/13/2013 5:34:05 PM
My System SpecsSystem Spec
13 May 2013   #8
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

In event viewer: windows logs\system
Maybe there are better entries(?)
Or custom views\management events
My System SpecsSystem Spec
13 May 2013   #9
weybrew

Win 7(32)
 
 

Add'l shots attached.


Attached Thumbnails
print function failure Win 7-event3.png   print function failure Win 7-event4.png   print function failure Win 7-event5.png   print function failure Win 7-event6.png   print function failure Win 7-event7.png  

My System SpecsSystem Spec
13 May 2013   #10
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Not very usefull information. Only relevant stuff I see: spoolsv.exe
I think the printer spooler subsystem is faulty.

In Elevated Command Prompt
Code:
sfc/scannow
Integrity errors? If so ... run it 3 times. All fixed?
Post sfcdetails.txt as described here: SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
Reply

 print function failure Win 7




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