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Windows 7: Windows 7 premium service pack 1- Need help Please!

14 May 2013   #1
woodrb

windows 7 home premium service pack 1
 
 
Windows 7 premium service pack 1- Need help Please!

I would like to start off by saying the past couple weeks I have tried desperately to figure out why my computer has turned to junk. Laugh at the expense of my illiteracy but I can assure you I am trying. I have only used my computer to browse and type papers, recently I have really been interested in what technology has to offer.

I recently updated to Windows 7 Home Premium Service Pack 1. My computer takes forever to load, media players are ridiculous, and my computers overall performance is embarrassing. My windows experience index can not be computed, and it currently shows a base score of 2.5. My processors calculations per second is a 2.5. As far as graphics, they are not detected and have 0 MB next to them...

I realize I am asking a lot of this forum and obviously my ignorance led to this rats nest. I have researched threads but to be honest I get nervous deleting or messing with stuff because I don't want to make things even worse. I wish I had the money to just purchase an awesome setup but I would really like to learn my own computer system from honest tech die hard's. Therefore, I made an account with this forum and put my case out there. Please help me out! I ATTACHED MY PERFORMANCE INFORMATION AND TOOLS. Thanks alot
Attachment 268078




Attached Files
File Type: doc pc.doc (87.5 KB, 12 views)
My System SpecsSystem Spec
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14 May 2013   #2
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

What exactly do you mean by "updated to windows 7" who installed it ?

Where did you get the install dvd from ?

I would re install windows, can you read your activation key ?

Also consider buying a solid state hard drive.

And............Welcome to Seven Forums

Get rid of Norton, garbage In my opinion.

Microsoft Security Essentials and Malwarebytes Anti-Malware is all you need.

2.5 for a cpu is very low, and it looks like you haven`t installed any graphics drivers yet.
My System SpecsSystem Spec
14 May 2013   #3
gregrocker

 

In addition if you're still running the Toshiba factory preinstall that is a corrupt version of Win7 larded with bloatware and useless duplicate utilties that have better versions built into Win7. These smother Win7's native perfect performance and cause endless issues as you're experiencing.

This is why most tech enthusiasts instead will Clean Reinstall - Factory OEM Windows 7 following the steps in the blue link to get a perfect install.

Removing Norton may help quite a bit since it's grossly bloated. At the minimum I'd try to Clean Up Factory Bloatware bloatware is so intrusive that even removing it cam damage System files. So let us help you get a perfect reinstall so you can enjoy Win7's native performance.
My System SpecsSystem Spec
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15 May 2013   #4
woodrb

windows 7 home premium service pack 1
 
 
Thanks a lot!

Ok as I mentioned bare with me... As I recall my computer just asked me if I wanted to update to 7. So, no activation key a dvd (off to a shaky start i take it).

As for Norton, thanks for the heads up and I will take your advice on the other 2 programs. Would you mind giving me direction in regards to buying "a solid state hard drive" and graphics drivers? I just graduated from college last week so I'm kinda strapped for cash... I'm not into gaming or anything else that demands a top of the line system but I'm stoked about this and want to set myself up nice.

I know It's over the top but I took screen shots of my programs and down loads with the hope that you can get a better idea of what the heck I got myself into over the years. one last thing, what can I get to clean up my computer bc I have so many pointless documents and old versions of programs. I was planning on getting an external hard drive to back everything up so if you have one in mind...

I know thats a lot to ask but I cant begin to explain how new at this I am. All I've ever done is write papers and browse the internet. Just relieved and excited I have such an awesome forum for advice. Curious to hear what kind of shape I'm in after you look at the attachments....


Attached Files
File Type: doc Downloads.doc (95.5 KB, 2 views)
File Type: doc programs.doc (211.0 KB, 1 views)
My System SpecsSystem Spec
15 May 2013   #5
gregrocker

 

Your PC wouldn't just ask you out of the blue if you wanna update to Win7. It is a big software program which you either buy in a package or download or it comes preinstalled on your PC? Which was it?

What was the original OS which came installed on your PC? If you didn't buy WIn7 and don't plan to buy it now then we may need to help you reinstall the licensed OS which came with the PC.

Is there a COA sticker on the PC which looks like this?

Windows 7 premium service pack 1- Need help Please!-coa-stickers.gif

If so what is the WIn7 version shown on it?


My System SpecsSystem Spec
15 May 2013   #6
woodrb

windows 7 home premium service pack 1
 
 

Sorry I know I have been clueless as to what my computer consists of. The COA sticker shows Windows 7 premium. I will begin working on your instruction from yesterday right now! I really want to learn how to make my PC as good as I can.
My System SpecsSystem Spec
15 May 2013   #7
gregrocker

 

Are you going to do the superior Clean Reinstall - Factory OEM Windows 7?

If so read over the steps carefully so you know how to prepare, and ask back any questions to be sure of what you're doing.
My System SpecsSystem Spec
15 May 2013   #8
woodrb

windows 7 home premium service pack 1
 
 

what type of external hard drive do u recommend?
My System SpecsSystem Spec
15 May 2013   #9
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

A usb external hard drive.

I see you have marked the thread solved, if that is so then disregard this, but if you`re still working on it.........

Can you post a shot of disk management from the problem pc so we can see what`s what ?

Screenshots and Files - Upload and Post in Seven Forums

Disk Management - Post a Screen Capture Image

If you have decided to reinstall Windows Home Premium 64 Bit and you can read the key on the COA sticker, then the 1st thing you need to do is download the iso file from this link

http://www.heidoc.net/joomla/technol...download-links

Greg will know which iso file to download for sure, but I think it is X17-58997.iso and it should be 3.09 GBs, download that to your desktop.

Let us know when you are done that.
My System SpecsSystem Spec
16 May 2013   #10
woodrb

windows 7 home premium service pack 1
 
 

Sorry Addram I fell asleep. Here you go and let me know if you you guys need me to make any changes. Was wondering if either one of you guys think I should change my antivirus and clean up my computer before I do the clean and install of windows? Thanks you guys, no idea how much I appreciate this.
Windows 7 premium service pack 1- Need help Please!-capture.jpg


My System SpecsSystem Spec
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