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Windows 7: Upgraded hard drive, windows 7 hangs randomly on start loading screen

27 May 2013   #1
ComputerNoob407

Windows 7 home premium 64 bit
 
 
Upgraded hard drive, windows 7 hangs randomly on start loading screen

I upgraded my laptop hard drive to a hitachi gst travelstar 1tb 7200 rpm on 5-11-13. This morning 5-25-13 laptop started hanging on the windows loading screen with hard drive activity from a cold boot. It's done this total of 5 times, it's random, most of the time it boots up fine. After 15 min of waiting I hold the power button down to turn it off, that's the only time the health drops. Currently my laptop is running great, no problems at all. Looking at hd sentinel, it shows hard drive health at 88% and it says 'the drive tried to examine and reallocate data sector(s) 20 times. The examined data area is perfect. At this point, warranty replacement of the disk is not yet possible, only if the health drops further.' Surface disk check from HD tune and easeUS partition master reported zero bad sectors (all green). Raw read error rate is 196,609 at the time is started. It's been at 0 so far. I've created a full image with macrium reflect on an external hd and I downloaded WD data life guard and will perform a disk check with that later in the next couple days. While upgrading I lost one of the screws that holds it into the enclosure. I'm really worried, this never happened before.


My System SpecsSystem Spec
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27 May 2013   #2
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

It is possible that without the screw the hard drive is not making good contact with it's interface and that could cause these kinds of intermittent problems. So your first task is to replace that screw.

If that produces no joy then you might try running chkdsk on the drive. Be sure to have backup of your personal files before running any hard drive diagnostic.
Disk Check
My System SpecsSystem Spec
27 May 2013   #3
ComputerNoob407

Windows 7 home premium 64 bit
 
 

I ran chkdsk earlier and it didn't find anything. Does it matter if I use a screws from a different hard drive enclosure on another laptop. The current screws are black and the ones from my other laptop are silver. To give you an idea the hard drive is covered with a black plastic and that covering has small bumpers on each corner to keep it snugged, on each end and the sata connecter is on the right when it's upside down.


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27 May 2013   #4
dperecky

win7 64bit Ult. using: XP Mode, in English or Español, SUA, Bitlocker
 
 

Supposedly everything is fine, but you know that it's not. Well maybe when Chkdsk, etc. programs are running, everything checks out OK... As you said, it's intermittent.

Are you starting up any programs on other drives during boot? If so, that other drive may be the culprit.

If you're just booting with the C: drive OS and C: drive programs, with your pagefile.sys on the C: drive.... and still are getting boot / HD errors, my suggestion would be to move your OS partition to a different part of the hd (temporarily probably). Maybe that'll help.

If you still get the errors, then I would suspect something in common to both areas of the HD: the read/write heads... or maybe your power supply and/or power connection is flaking out once in a while.
My System SpecsSystem Spec
27 May 2013   #5
gregrocker

 

I would get a perfect Clean Reinstall - Factory OEM Windows 7 so you know it's not the software, especially if you're still using the corrupt factory preinstalled Win7 with all the bloatware and useless duplicate utilities. At the minimum I'd Clean Up Factory Bloatware .

You can gather clues and go over the install closely using Troubleshooting Steps for Windows 7

Use Data Lifeguard, Disk Check and CrystalDiskInfo - Software to confirm the drive's condition and read it's SMART status. I don't trust HD Sentinel any longer since it's found errors on every HD its sniffed.
My System SpecsSystem Spec
27 May 2013   #6
ComputerNoob407

Windows 7 home premium 64 bit
 
 

Well, tried to turn on laptop from cold boot and it still hangs. Turned it off and did a system repair option, but it gave a boot manager error saying 'windows encountered a problem communicating with a device connected to your computer. If you continue to receive this error, contact the hardware manufacturer.' Status: 0xc00000e9, Info: Unexpected I/O error has occured. So I replaced the one screw, by using one from a hard drive enclosure on a old laptop. This screw is metal, but the one's in my current laptop is black. After turning it on it booted up fine. HD sentinel hard drive health is still at 88%. I ran the WD data life guard program and it pass both quick and extended tests. I'll continue to monitor my hard drive health and see if it still hangs on the windows loading screen.
My System SpecsSystem Spec
28 May 2013   #7
britny

microsoft window7 Ultimate x64
 
 

ComputerNoob407

Read this tutorial hopefully it will work.

Solution for windows 7 hangs randomly on start loading screen

Best of luck.....
My System SpecsSystem Spec
28 May 2013   #8
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Yes, I/O errors just mean the system can find a hard drive and that sort of confirms the idea that it is a connection problem. Otherwise it would be a failed hard drive, which does not seem to be the case.

I've seen a couple of laptops now that use an adapter over the standard SATA connector that allows the connection to the motherboard to be a laid-in/pressed in type, and that screw could be what is needed to press it in and make a positive connection.

The screws used in laptops are fairly generic, the only differences are size and length. So if it fits and turns easily and is not so long that it hits bottom then you are good to go.

Let us know if that solves it.
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