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Windows 7: the user profile service service failed the logon user profile cannot

28 May 2013   #11
MadMatt71

Windows 7 Home Premium 64bit Service Pack 1
 
 

I did it but nothing happened, is there a space between sid and >? does it matter (the space)?

When you say: "Upload the UserAccounts.txt file with your reply", do you mean upload in here?


My System SpecsSystem Spec
.
28 May 2013   #12
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Yes upload the UserAccounts.txt file with your reply .

There is a space after sid
My System SpecsSystem Spec
28 May 2013   #13
MadMatt71

Windows 7 Home Premium 64bit Service Pack 1
 
 

Hi VistaKing here the .txt file


Attached Files
File Type: txt UserAcounts.txt (632 Bytes, 3 views)
My System SpecsSystem Spec
.

28 May 2013   #14
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Ok let's see something in the registry . Click on the type REGEDIT inside Search programs and files box . When REGEDIT comes up under Programs (1) right click on REGEDIT and choose Run as administrator . On the User Access Control click the Yes button .

Inside the Registry navigate to

Code:
HKEY_LOCAL_MACHINE
     ♦ SOFTWARE 
        ♦ Microsoft  
           ♦ Windows NT 
              ♦ CurrentVersion 
                 ♦ ProFileList
You will see

S-1-5-21-724269861-727063738-2825992131-1000 and others . Let me know if any of the SID keys end with .bak
My System SpecsSystem Spec
28 May 2013   #15
MadMatt71

Windows 7 Home Premium 64bit Service Pack 1
 
 

Hi VistaKing my machine is incredibly slow!! besides here in old Europe is 3.00 a.m.

I will continue tomorrow and hopefully restore everything nicely.

When On the User Access Control it asked me the password of the old admin account (Matteo) and now the pc is blocked kind
Anyway thanks a lot for now, talk to you tomorrow (any chance to do a Vc or something faster?)
My System SpecsSystem Spec
28 May 2013   #16
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Looking at the UserAccounts.txt did you enable the hidden Administrator ? The SID key is
S-1-5-21-724269861-727063738-2825992131-500

Lets see something

Open up an Elevated Command Prompt. Click on type in CMD inside Search Programs and Files. Right click on CMD under Programs (1) choose Run as administrator . On the User Access Control window click on the Yes button . Command Prompt opens up to C:\Windows\System32>_

In the command prompt type in the command below

REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList" /s > %userprofile%\Desktop\UserAccounts.txt
press <ENTER>

Note   Note
Include the quotes inside the Command Prompt. There is a space before and after /s and a space after >


Upload the UserAccounts.txt file on long with your post . Should be located on the desktop .
My System SpecsSystem Spec
29 May 2013   #17
MadMatt71

Windows 7 Home Premium 64bit Service Pack 1
 
 

Hi VistaKing,

attached the file you asked me.

In order to have it I had to run in safe mode with my old admin account as the new admin account in normal windows is very very slow and keeps asking for the password of the old admin account.

What are the next steps from here?

Thank you


Attached Files
File Type: txt UserAccounts.txt (2.3 KB, 3 views)
My System SpecsSystem Spec
29 May 2013   #18
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Hi MadMatt71

Restart the PC a couple times . Log into an admin account . In Safe Mode

Go to the registry . Click on type REGEDIT inside the Search programs and files box . Right click on REGEDIT under Programs (1) choose Run as administrator .

Inside the registry navigate to

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\

Locate this folder

S-1-5-21-724269861-727063738-2825992131-1000.bak

Delete this key S-1-5-21-724269861-727063738-2825992131-1000.bak right click choose Delete then click Yes to confirm the deletion . Close the registry and restart the computer and try to log into your Matteo account . In normal mode
My System SpecsSystem Spec
29 May 2013   #19
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Were we able to log in normally ?
My System SpecsSystem Spec
29 May 2013   #20
MadMatt71

Windows 7 Home Premium 64bit Service Pack 1
 
 

Hi VistaKing,

I've done it as suggested and now the PC is "thinking" so not a final answer yet.

Would like to add two comments:

1) Matteo is my original admin account and the only account I had, the one from the first day of use
2) madmatt is another admin account (without password) I've created after your advices

Before talking to you I tried the FIRST solution the Forum proposed for the issue, to modify the .bak and so on...but didn't work

Obviously when the laptop has finished I tell you if I ma still able to login normally to my original account- Matteo
My System SpecsSystem Spec
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