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Windows 7: the user profile service service failed the logon user profile cannot

29 May 2013   #61
MadMatt71

Windows 7 Home Premium 64bit Service Pack 1
 
 

ok tomorrow I will work on the dmp files.

I have already backed up all the files in Matteo account into an external driver.


My System SpecsSystem Spec
.
29 May 2013   #62
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Click here DDS

Click on Download Now button

When the download is complete . Drag the DDS program from the Downloads folder to your Desktop

Right-click the DDS icon on the Desktop choose Run as administrator to run the tool.

Place a check next to attact.txt and click Start . When done, DDS will open two logs
DDS.txt
Attach.txt

Save two logs onto your desktop and upload them with your reply

Run the above tool and upload both of the text files DDS.txt and Attach.txt
My System SpecsSystem Spec
30 May 2013   #63
MadMatt71

Windows 7 Home Premium 64bit Service Pack 1
 
 

Hi and good morning Vista King,

Here the two file you've requested.


Attached Files
File Type: txt attach.txt (29.1 KB, 1 views)
File Type: txt dds.txt (22.5 KB, 1 views)
My System SpecsSystem Spec
.

30 May 2013   #64
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Uninstall these Programs

Code:
Spybot - Search and Destroy
AVG PC TuneUp
AVG PC TuneUp Language Pack (en-US)
SpyHunter
This won't fix your BSOD issue but it will clean up your PC.

They don't do any good to your PC just more harm
My System SpecsSystem Spec
30 May 2013   #65
MadMatt71

Windows 7 Home Premium 64bit Service Pack 1
 
 

Hi I've done it but what about the info form the two files? Did you find anything explaining my issue?
My System SpecsSystem Spec
30 May 2013   #66
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

No didn't really say why its doing what its doing.

Can you try to log into normal mode with the MadMatt account ?
My System SpecsSystem Spec
30 May 2013   #67
MadMatt71

Windows 7 Home Premium 64bit Service Pack 1
 
 

I am logged into normal mode with madmatt account
My System SpecsSystem Spec
30 May 2013   #68
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

How does the registry look ? When you navigate to HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList


Any .bak SIDs listed ?
My System SpecsSystem Spec
30 May 2013   #69
MadMatt71

Windows 7 Home Premium 64bit Service Pack 1
 
 

yes thre is one, please look at the attached file with all the details from the registry


Attached Files
File Type: docx madmatt registry.docx (242.5 KB, 1 views)
My System SpecsSystem Spec
30 May 2013   #70
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

If you remove the .bak and restart the PC and try to log in what happens ?
My System SpecsSystem Spec
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 the user profile service service failed the logon user profile cannot




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