Black Screen with moveable mouse AFTER log in.


  1. XstiX
    Posts : 1
    Windows 7 Ultimate x64 Alienware Edition
       New #1

    Black Screen with moveable mouse AFTER log in.


    This error has been occurring now and again over the last few months, but was always fixed with a restart and log in attempt being successful. Although, it became such a prevalent issue I made a habit of simply hibernating when I needed to 'shut down' my laptop, which would without fail log me in to the desktop, just like it would after a lock of the computer user.
    Unfortunately my computer is now discontinued (Alienware stopped making this model a year or so ago), and since I cannot access anything, I'm not entire sure of the specs of the computer. It is however - standard built with no upgrades so I'm sure someone knows the specs of this machine. Here are the details I have of the machine and the error occurring:

    Alienware M11x
    Service tag: 66DLXN1
    BIOS version: A05
    Windows 7 x64 Ultimate, Alienware edition

    On Normal boot:
    Reaches login no problem
    After log in, "welcome" appears
    After about 15-20 seconds the screen goes black
    Mouse is visible and moveable
    Cntrl alt delete yields no results
    Only action that does anything is to hard-shutdown the computer using the power button.

    On safe mode boot of any kind:
    The load freezes at "\windows\system32\Drivers\aswRvrt.sys"

    The BIOS menu is still able to be accessed but nothing comes from those options being changed.

    At this present time I don't have access to another computer (posting this on my iPhone), however later today I will have access so any suggestions at all would be appreciated. Currently at work and have been trying to fix this issue for the last 2.5 hours to no avail. A complete reload of windows in the last thing I would consider, due to my hard drive being full to the brim. I do have quite a bit backed up but there is much on there I don't want to lose.

    Thanks in advance.

    I don't recall this problem starting after the installation of Windows Service Pack 1, although it still may be the cause as suggested in similar posts on the net.
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  3. Lee
    Posts : 1,796
    Win 7 Pro x64, VM Win XP, Win7 Pro Sandbox, Kubuntu 11
       New #2

    Hi XstiX, and "Welcome to the Seven Forums.". . .

    Have you attempted to do a "Recovery?"

    As to your specs you can download several apps that will give you that info (speccy is one that comes to mind).
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  4. bobafetthotmail
    Posts : 1,711
    Win 7 Pro 64-bit 7601
       New #3

    it seems an infection. Download an antivirus rescue disk and burn it to a disk (or put it on a USB drive as instructed), then boot from it and scan the Alienware. If you can still reach the desktop, run a malwarebytes scan. If not, you can always take out the drive and attach it to another PC to scan it, but it's risky as the infection could spread this way.
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