Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Black Screen with moveable mouse AFTER log in.

06 Jun 2013   #1
XstiX

Windows 7 Ultimate x64 Alienware Edition
 
 
Black Screen with moveable mouse AFTER log in.

This error has been occurring now and again over the last few months, but was always fixed with a restart and log in attempt being successful. Although, it became such a prevalent issue I made a habit of simply hibernating when I needed to 'shut down' my laptop, which would without fail log me in to the desktop, just like it would after a lock of the computer user.
Unfortunately my computer is now discontinued (Alienware stopped making this model a year or so ago), and since I cannot access anything, I'm not entire sure of the specs of the computer. It is however - standard built with no upgrades so I'm sure someone knows the specs of this machine. Here are the details I have of the machine and the error occurring:

Alienware M11x
Service tag: 66DLXN1
BIOS version: A05
Windows 7 x64 Ultimate, Alienware edition

On Normal boot:
Reaches login no problem
After log in, "welcome" appears
After about 15-20 seconds the screen goes black
Mouse is visible and moveable
Cntrl alt delete yields no results
Only action that does anything is to hard-shutdown the computer using the power button.

On safe mode boot of any kind:
The load freezes at "\windows\system32\Drivers\aswRvrt.sys"

The BIOS menu is still able to be accessed but nothing comes from those options being changed.

At this present time I don't have access to another computer (posting this on my iPhone), however later today I will have access so any suggestions at all would be appreciated. Currently at work and have been trying to fix this issue for the last 2.5 hours to no avail. A complete reload of windows in the last thing I would consider, due to my hard drive being full to the brim. I do have quite a bit backed up but there is much on there I don't want to lose.

Thanks in advance.

I don't recall this problem starting after the installation of Windows Service Pack 1, although it still may be the cause as suggested in similar posts on the net.


My System SpecsSystem Spec
.
06 Jun 2013   #2
Lee

Win 7 Pro x64, VM Win XP, Win7 Pro Sandbox, Kubuntu 11
 
 

Hi XstiX, and "Welcome to the Seven Forums.". . .

Have you attempted to do a "Recovery?"

As to your specs you can download several apps that will give you that info (speccy is one that comes to mind).
My System SpecsSystem Spec
06 Jun 2013   #3
bobafetthotmail

Win 7 Pro 64-bit 7601
 
 

it seems an infection. Download an antivirus rescue disk and burn it to a disk (or put it on a USB drive as instructed), then boot from it and scan the Alienware. If you can still reach the desktop, run a malwarebytes scan. If not, you can always take out the drive and attach it to another PC to scan it, but it's risky as the infection could spread this way.
My System SpecsSystem Spec
.

Reply

 Black Screen with moveable mouse AFTER log in.




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
black screen with moveable cursor
I tried to read the posts for this problem and the general advice is to scan for virus infection with Malware Bytes. Let me describe my symptoms. Some times my pc boots normally for a few days. More often than not, it boots with the black screen and moveable cursor after the Windows 7 welcome...
Performance & Maintenance
PC Screen Suddenly Locks but the mouse is Still Moveable
Hello! I reloaded my PC 3 days ago just to clear up unnecessary files and what not. My PC is a year old. My problem began last night. My computer screen suddenly locks and nothing is clickable nor am I able to hover over it. The mouse pointer is the only movable thing on the screen. It seems to...
General Discussion
Screen Locks but the mouse is still moveable (Windows 7)
Hello! I reloaded my PC 3 days ago just to clear up unnecessary files and what not. My PC is a year old. My problem began last night. My computer screen suddenly locks and nothing is clickable nor am I able to hover over it. The mouse pointer is the only movable thing on the screen. It seems to...
Graphic Cards
Black screen with movable mouse cursor before login screen appears
Hi, I have an office desktop pc (HP COMPAQ ELITE 8100) running 64-bit Windows 7. I was manually running Windows update and manually updating some of my drivers when the pc suddenly turned itself off. I turned it back on and now it doesn't get to the login screen anymore. It just displays a...
BSOD Help and Support
Black Screen of Death with Mouse Cursor before Login Screen
The issue started a few hours ago when I was playing League of Legends, specifically when the game has finished its loading and crashed to Desktop which is a common problem on my laptop. As usual I would restart the game, but before I could do that explorer.exe crashed, my entire Desktop has turned...
BSOD Help and Support
Windows -Black Screen Moveable Mouse-
I booted my computer today and all I see is a Black Screen, My mouse pointer is moveable but the screen doesn't load, Any help would be appreciated (All I can do is boot in safe mode with networking and that works, But normal booting doesnt)
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 08:58.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App