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Windows 7: Need some help with a RunDLL problem

06 Jun 2013   #1
Shinra

MS Windows 7 Home Premium 64-bit SP1
 
 
Need some help with a RunDLL problem

For a few weeks now I have been having this message appear. There was a problem starting C:\Users\sarah. The specified module could not be found.
It might just be a coincidence but after doing the system update, it was when it started to happen.

Would really appreciate any help on how to resolve this.
Thanks.


My System SpecsSystem Spec
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06 Jun 2013   #2
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Have you tried safe mode or Safe mode with networking ?
Totally shut down the machine/ Unplug and Hold the power button down for 30/ 45 seconds, (power drain)
Plug back in and Power up and Tap the F8 key continuously until you see a black page with white text,
Use the down arrow key to toggle to safe mode with networking/ hit the enter key.
Login as usual,
My System SpecsSystem Spec
08 Jun 2013   #3
Shinra

MS Windows 7 Home Premium 64-bit SP1
 
 

Hi, I tried safe mode and I did not get the message come up. Still comes up when I start up as normal tho.
Thanks, Sarah.
My System SpecsSystem Spec
.

08 Jun 2013   #4
pebbly

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Hi Shinra, Have you tried the system file checker to see if you have any corrupted files on the system SFC /SCANNOW Command - System File Checker Without knowing what the actual rundll file is thats all the help I can give , Sorry about that
My System SpecsSystem Spec
08 Jun 2013   #5
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Clean boot,
http://support.microsoft.com/kb/929135
What exactly updated on your system ?
My System SpecsSystem Spec
14 Jun 2013   #6
Shinra

MS Windows 7 Home Premium 64-bit SP1
 
 

Hi sorry did not reply sooner. I've been on holiday. Looking at install updates and the date they happened it was Microsoft update for Microsoft.NET framework 4 client profile there are quite a few and security update for Microsoft windows.
My System SpecsSystem Spec
14 Jun 2013   #7
Shinra

MS Windows 7 Home Premium 64-bit SP1
 
 

And Pebbly, I would do the system file checker, but in the instructions it says about a running the CD/DVD for windows and I don't have any thing like that. The laptop never came with any :/
Sarah.
My System SpecsSystem Spec
14 Jun 2013   #8
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

You don't need a Installation disc to run SFC /scannow within Windows 7 . You would need a disc if you want to run SFC /scannow outside Windows which is called offline .

The command inside Command Prompt would be

sfc /SCANNOW /OFFBOOTDIR=c:\ /OFFWINDIR=c:\windows
My System SpecsSystem Spec
18 Jun 2013   #9
Shinra

MS Windows 7 Home Premium 64-bit SP1
 
 

I have done the sfc /scannow a few times and it said it could find no problems.
My System SpecsSystem Spec
18 Jun 2013   #10
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Did you try a virus scan ?

Run Malwarebytes

Download Link MalwareBytes

When the installation is done uncheck Enable free trial of Malwarebytes (see image below )



Update the definitions and do a Quick scan

On the Scanner tab:
Make sure the "Perform Quick Scan" option is selected.
Then click on the Scan button.
If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
Make sure that everything is checked, and click Remove Selected.
When removal is completed, a log report will open in Notepad.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply and exit MBAM.
My System SpecsSystem Spec
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